Assistant Property Manager

ON TOP OF THE WORLD COMMUNITIES LLC • FL

99d

About The Position

The Assistant Property Manager supports the Senior Property Manager in overseeing the daily operations and tenant relations of an assigned property or portfolio. This includes leasing, rent collection, maintenance coordination, financial tracking, and administrative support. The role ensures properties are clean and move-in ready, tenant requests are addressed promptly, and accurate records are maintained, all while providing exceptional customer service and adhering to company standards and applicable laws.

Requirements

• High School Diploma or equivalent required, Associate’s Degree preferred.
• 2+ years of experience in property and real estate management required.
• 2+ years of customer service and customer recovery experience preferred.
• 1+ years of administrative experience preferred.
• Active Florida Real Estate license required or obtained within 120 days of employment.
• Strong verbal and written communication skills in English.
• Proficient in Microsoft Office and internet research; property management software experience preferred.
• Knowledge of leasing practices, resident retention, and applicable housing laws.
• Highly organized with strong attention to detail; able to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to work independently and collaboratively; strong problem-solving and interpersonal skills.
• Professional demeanor with a problem-solving and customer-focused approach.

Nice To Haves

• Experience in customer service and customer recovery.
• Administrative experience.

Responsibilities

• Greet prospective clients, show available properties, and perform leasing activities with a positive customer service approach.
• Respond promptly to rental inquiries, update availability listings (internal and external), and maintain accurate property files.
• Maintain awareness of local market conditions and trends and contribute ideas to management for the marketing community and improving resident satisfaction.
• Conduct interviews and qualify potential lessees; ensure applicants meet association requirements.
• Prepare, process, and distribute executed lease agreements, disclosures, and related documentation.
• Collect and process rent, deposits, and applicable fees; issue notices for late payments or lease violations.
• Track lease renewals, terminations, and expirations; process lease terminations and coordinate advertising of vacancies with management.
• Inspect all properties before authorizing release of security deposits.
• Conduct and assist with regular inspections of vacant properties, move-ins, and move-outs.
• Ensure rental units are clean, well-maintained, and move-in ready, and maintenance issues are addressed promptly.
• Follow up on return of deposits; inspect properties before authorizing deposit releases.
• Coordinate maintenance requests, contractor scheduling, and service follow-up to ensure timely completion.
• Provide owners with guidance on their responsibilities to both the company and tenants; assist in establishing and adjusting rental rates per management direction.
• Maintain organized electronic and manual filing systems for leases, reports, invoices, and property documentation.
• Prepare management agreements, reports, and sales comparison data for staff.
• Monitor CRM systems, update records, and run required reports.
• Ensure compliance with Fair Housing, ADA, FCRA, and other applicable laws.
• Provide administrative support, including correspondence, data entry, phone coverage, and office coordination.
• Serve as a point of contact for emergencies or urgent operational issues.
• Adhere to company and OTOW standards.
• Promote teamwork and maintain a professional demeanor toward residents, visitors, vendors, and coworkers.
• Support a safe working environment through accident prevention and adherence to safety procedures.

What This Job Offers

• Education Level: High school or GED