Assistant Property Manager

ASR Group • Delray Beach, FL

348d

About The Position

FCI Residential is a part of Florida Crystals Corporation's real estate division, which focuses on multi-family residential development in urban and in-fill areas. The real estate division currently has approximately 3,300 units in the development process throughout Florida. Responsible for ensuring the efficient operation of the property under the direction of the Property Manager. Able to assume responsibility for the property in the absence of the Property Manager and Leasing Professional.

Requirements

• Two years minimum experience in residential property management or related field as required.
• HS Diploma is required.

Nice To Haves

• Associates degree in related field is a plus.

Responsibilities

• Develop and maintain first class customer service relationships with prospects and residents.
• Ensure leasing office, tour path, model apartment, vacant apartments, amenities and general curb appeal of community is impeccable.
• Sell the community's features and services to prospects with thorough product knowledge of the property, sister properties and competitors.
• Secure a high percentage of the property's overall closed leases by converting phone calls and internet leads to appointments, tours to leases.
• Ensure guest's information is complete and entered in the property management software and follow up is completed for prospects.
• Accurately prepare and have thorough knowledge of all lease-related paperwork.
• Support the Property Manager by contributing to weekly and monthly financial reporting.
• Handle in-house collection efforts for outstanding balances from former residents.
• Oversee the audit and management of the property's renter insurance policies to ensure compliance.
• Manage the make-ready process, ensuring the maintenance team is coordinating effectively on dates, tasks, and adhering to quality standards for timely completion.
• Manage and resolve resident concerns courteously and timely.
• Review performance reports weekly and use data to analyze what is needed to lease available and upcoming apartments.
• Actively engage in marketing and assist with developing and implementing strategies to increase property traffic and internet leads.
• Plan, organize and conduct resident functions.
• Create content for social media.
• Manage rent collection by timely posting rents, distribution of legal notices and communication with delinquent residents.
• Maintain delinquency below .8% and goal is to close each month with zero delinquency.
• Weekly review with Property Manager of renewal status for 90 days.
• Oversee and mentor Leasing Professionals on how to handle resident issues.
• Assist the Property Manager in subsequent orientation, training and scheduling of all office personnel.
• Prepare market surveys weekly and have full knowledge of competitors' features in comparison to your community.
• Possess thorough knowledge of and ability to exercise judgment and discretion in applying and interpreting policies and procedures.
• Complete required training courses either online or in person meetings.
• Assist in placing, removing/updating banners, balloons, bandit signs, A-frame signs, flags etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Manufacturing
• Education Level: High school or GED