Assistant Property Manager - Villas at Amberglen West
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About The Position
Holland is seeking an experienced multi-family leasing professional to join our dedicated team as Assistant Property Manager at The Villas at Amberglen West, in beautiful Hillsboro, Oregon. The Assistant Property Manager provides essential support to the Property Manager and the administrative team, ensuring the smooth operation of the property. This role involves supervising staff and assisting the Regional Property Manager in managing the property in the absence of the Property Manager. The Assistant Property Manager is responsible for meeting and greeting all prospects, visitors, and residents, providing customer support and information about the property, both in-person and via telephone. Representing Holland Residential and the property in a professional and friendly manner is paramount. The Assistant Property Manager will work closely with the Property Manager and Maintenance Manager for continued learning and development. A thorough understanding of lease documents and property policies is required, as the Assistant must confidently explain lease agreements, policies, and addenda to both new and current residents. Maintaining confidentiality of sensitive documents and information regarding residents is crucial. The Assistant Property Manager will ensure that the staff is motivated and functions effectively as a team to provide superior customer service. This role also involves developing various leasing programs and ensuring their success through participation and review. Regular inspections of the property grounds, common areas, models, vacant units, and office areas are part of the responsibilities, along with offering recommendations for compliance and needed improvements. The Assistant will interview prospective residents to determine if the property meets their needs and maintain contact with them until a lease is executed. Accurate documentation of all leasing activity is essential, including entering all activity into property management software daily. The Assistant Property Manager will also handle financial transactions, including collecting security deposits and rents, and maintaining accurate records of all transactions. This position requires a proactive approach to resident issues, ensuring timely resolution and proper documentation. In addition to administrative duties, the Assistant Property Manager will assist in marketing and promotional efforts, maintain a positive relationship with all staff, and adhere to company policies and procedures. The role requires participation in community activities and training programs, ensuring compliance with Fair Housing principles and Landlord-Tenant laws. Overall, the Assistant Property Manager plays a vital role in the success of the property and the satisfaction of its residents.
