Assistant Property Manager Owner Services (West Dover, VT, US)

Vail Resorts • West Dover, VT

40d • $25 - $30

About The Position

The Assistant Property Manager acts as the Owner Services Coordinator to serve as the primary point of contact for contracted unit owners of the Grand Summit and off-site condo units. This role is central to ensuring owner satisfaction, supporting rental program operations, and maintaining strong communication between owners, property management partners, and internal resort leadership.

Requirements

• Excellent computer skills, including Word, Excel, knowledge of booking channels and property management system experience
• Strong communication and customer service skills
• Highly organized and detail-oriented
• Comfortable managing multiple tasks and priorities
• Experience with property management or hospitality required
• Ability to work effectively with owners, management partners, and internal teams

Responsibilities

• Serve as the main contact for contracted owners and condo owners, delivering exceptional service and timely support.
• Respond to owner inquiries via email and phone, providing accurate information and effective solutions.
• Help grow our portfolio of off-site condo units for our rental program.
• Assist owners with all Rental Program benefits, including revenue statements, Space A reservations, and RCI/II and Legendary Lodging program benefits.
• Provide guidance to HOA members and facilitate communication with Lemon Juice Property Management when needed.
• Support Rental Agreement owners with all needs related to their contract, including maintenance items covered under the RMA, rental revenue questions, bookings, and any services outlined in the RMA.
• Process documents and coordinate administrative tasks for property resales.
• Organize, update, and share relevant documents in shared file spaces for access by the Front Desk Manager and General Manager.
• Collaborate closely with resort leadership to ensure smooth owner operations and excellent guest/owner experience.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees