Assistant Property Manager - Naples Manor, Silver Spring, MD

Enterprise Community Partners • Silver Spring, MD

72d • $22 - $26

About The Position

Ensures a safe and attractive living environment for residents, exceptional quality and service, sustained resident satisfaction, operational efficiency, and strong financial results. Serves in the capacity of the Property Manager in his/her absence. Consistently and genuinely demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE and SUCCESS in all activities and interactions. Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally. Implements sales and marketing activities both on and off site to achieve occupancy goals; recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy; maintains knowledge of competitive properties and market trends and makes recommendations as appropriate. Complies with Enterprise Residential’s policies and procedures and external regulatory requirements; ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures. Ensures strict compliance with the Fair Housing Act, shows and leases apartments; qualifies prospective residents in compliance with program requirements; manages lease renewal process. Collects rents, monitors and manages delinquencies and collections, and maintains accurate records. Provides direction to the team in the absence of the Property Manager. Promotes resident services initiatives in conjunction with the Resident Services Department; drives efforts at the community level, engaging residents in social, educational, planned activities and events. Prepares, monitors, and distributes reports on a variety of operational and financial data. Assists in processing property expenses such as vendor invoices. Participates in and attends all required training sessions. Keeps Property Manager informed of any information that could affect property operations. Supports other communities as assigned by management. Other duties as assigned.

Requirements

• Minimum three years’ experience in property management, leasing, or a related field.
• High School Diploma or G.E.D.
• NCHM COS & TCS Certification or equivalent certification.
• Ability to work in a fast-paced environment with strong organizational skills.
• Strong verbal and written communication skills.
• Ability to apply reason, logic, and problem-solving skills.
• Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel.
• Excellent interpersonal skills and strong customer service orientation.
• Ability to handle a high volume of telephone calls.
• Possess and maintain timely and reliable transportation.

Responsibilities

• Ensures a safe and attractive living environment for residents.
• Serves in the capacity of the Property Manager in his/her absence.
• Demonstrates the HEROES principles in all activities and interactions.
• Interacts routinely with residents and communicates effectively.
• Implements sales and marketing activities to achieve occupancy goals.
• Maintains knowledge of competitive properties and market trends.
• Complies with Enterprise Residential’s policies and procedures.
• Ensures compliance with the Fair Housing Act.
• Collects rents and manages delinquencies and collections.
• Promotes resident services initiatives.
• Prepares and distributes reports on operational and financial data.
• Assists in processing property expenses.
• Participates in required training sessions.
• Supports other communities as assigned by management.

Benefits

• Dental, health, and vision care plans.
• Family-building benefits, such as adoption and surrogacy support.
• Flexible work arrangements.
• Health advocacy, EAP, and mental health benefits.
• Financial education and wellness programs.
• Auto-enrollment in the company's 401(k) plan with employer matching contributions.
• Learning and development opportunities, including tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees