Assistant Property Manager, Multifamily

Cushman & Wakefield•Portland, OR

1d•Onsite

About The Position

The Assistant Property Manager is responsible for maintaining communities to a market-ready standard and ensuring a high level of service. This role involves building and motivating high-performing teams to maximize property performance. Key responsibilities include assisting the Property Manager with overall operations such as maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Assistant Property Manager is also tasked with providing superior customer service to residents and prospects to enhance satisfaction, increase renewals, revenue, and profitability. They complete lease/renewal paperwork, track and evaluate advertising and client traffic, and maintain residents' files according to company standards. Furthermore, the role involves maintaining a positive living environment through prompt conflict resolution, managing community budget and finances, and working with leasing staff to achieve leasing/marketing goals. The Assistant Property Manager assists with the day-to-day operations of the on-site team, ensuring compliance with company policies and procedures, and contributes to effective staff through interviewing, hiring, and coaching.

Requirements

Effective communication and customer service skills.
Computer literate, including Microsoft Office Suite and internet navigation skills.
General office, bookkeeping and sales skills.
Excellent oral and written communication skills.
High School Diploma, GED, Technical or Vocational school.
3+ years of Property Management experience.
1+ years of Management experience.

Nice To Haves

Bachelor’s Degree

Responsibilities

Ensuring the smooth running of our community in a fast-paced environment.
Assist the Property Manager with the overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
Assist the Property Manager with providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
Complete lease/renewal paperwork to ensure completion to company standards.
Track and evaluate advertising, and all client traffic.
Assist the team by maintaining and modeling the Cushman & Wakefield mission to be the best national management company.
Assist the Property Manager with the day-to-day operations of entire on-site team, ensuring that all Cushman & Wakefield policies and procedures are being followed.
Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.
Maintain residents' files in accordance with company standards.
Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
Manage and maintain all aspects of overall community budget and finances.
Work with leasing staff to ensure that leasing/marketing goals are being met.
Determine leasing opportunities of staff and work on goal setting – improving the performance of each staff member.
Supervise day-to-day operations of the team, ensuring that all C&W policies and procedures are being followed.
Work with leasing staff to ensure that leasing/marketing goals are being met.
Be able to manage a team.
Perform any other related duties as required or assigned.