Assistant Property Manager, Multifamily (Multisite)

The Assistant Property Manager is a vital role within the multifamily property management team at Cushman & Wakefield, responsible for ensuring that the community is maintained to a market-ready standard while delivering exceptional service to residents and prospects. This position requires a proactive approach to managing the day-to-day operations of the property, assisting the Property Manager in various tasks that include maintenance oversight, lease administration, budgeting, and marketing strategies. The Assistant Property Manager plays a key role in building and motivating a high-performing team, ensuring that all staff members are aligned with the company's mission and policies. In this fast-paced environment, the Assistant Property Manager will assist in the overall operations of the property, which includes managing capital improvements, overseeing collections and evictions, and anticipating vacancies. A significant part of the role involves providing superior customer service, enhancing resident satisfaction, and increasing lease renewals and revenue. The Assistant Property Manager will also be responsible for completing lease and renewal paperwork, tracking advertising effectiveness, and maintaining resident files according to company standards. The position requires effective communication and customer service skills, as well as proficiency in standard office software. The Assistant Property Manager will supervise the on-site team, ensuring compliance with Cushman & Wakefield policies and procedures, and will be involved in hiring and coaching staff to improve performance. The role also includes maintaining a positive living environment for residents through prompt conflict resolution and consistent follow-up, as well as managing the community's budget and finances. Overall, the Assistant Property Manager is essential in ensuring the smooth operation of the property and the satisfaction of its residents.