Assistant Property Manager I

Community Housing Partners Corp•Christiansburg, VA

About The Position

The Assistant Property Manager performs office and customer service duties on the assigned property, including leasing units, managing customer requests and complaints, collecting rent, performing inspections, and other duties in conjunction with or in the absence of the Property Manager. The Assistant Property Manager will apply knowledge of compliance requirements for the assigned property, company policies and procedures, and industry best practices, and make demonstrated efforts to constantly strive for improvements to the property and to practices that impact customer satisfaction and the delivery of services that improve the quality of life of the property’s residents. This position requires initiative and the ability to work efficiently and effectively with minimal supervision, proven skills working in a fast-paced environment, and the ability to complete work while handling competing demands simultaneously with intermittent interruptions. Most work is conducted in a typical office setting with temperature control and natural and artificial light; however, the employee must be able to perform occasional outdoor activities requiring exposure to seasonal weather and associated temperature fluctuations. Work hours may vary, but the customary schedule is between the hours of 8:00 am - 5:00 pm from Monday through Friday with a one-hour break for lunch each workday. Occasional evening and weekend hours may be necessary as workload dictates, and overtime must be pre-approved by the Regional or District Manager. Overtime is paid when more than 40 hours are worked in a standard workweek.

Requirements

Skilled in the use of computers and software applications, including proficiency with Microsoft Office Suite/Excel and the ability to learn and use specialized property management software effectively.
Ability to establish effective relationships with residents, the public, co-workers, and subcontractors.
Must possess excellent judgment, strong interpersonal skills, and the ability to handle sensitive or confidential information with a high degree of professional discretion.
Exceptional communication and conflict resolution skills to diffuse and resolve client concerns in a professional, courteous, and empathetic manner.
Must be able to concentrate on intricate details with some interruption.
Must be able to understand and relate the concepts behind specific ideas and policies to others.
Capable of working under pressure to manage and prioritize multiple tasks and responsibilities to meet deadlines.
Knowledge of property management functions.
Strong written and verbal communication skills and a high degree of organizational skills.
Ability to perform intermediate math functions (e.g., rent subsidy calculations, damage deposit withholding).
High school graduate or equivalent GED required.

Nice To Haves

Associate or higher education degree in business management, human services, administrative technology, or related field preferred.
Previous experience in property management or a related customer service field is preferred.
Preference is given to candidates with prior experience or knowledge of HUD, Section 8, Tax Credit, or RD programs.

Responsibilities

Responsible for marketing and leasing units in a timely manner in order to maintain maximum occupancy, with a targeted turnover rate for vacated units of five days or fewer.
Support the Property Manager in collecting, posting, and depositing property income in an accurate and timely manner.
Perform daily or weekly inspections and supervise on-site property staff to ensure that maintenance needs and unit turns are promptly addressed as requested by the Property Manager.
Ensure program compliance for tax credit, HUD, and RD programs, as relevant, by completing resident certifications and through regular file audits, daily property inspections, and timely reporting.
Participate in property staff meetings to identify problems and solutions and to assess and address needs at the property.
Maintain property operations whenever the Property Manager is absent from the property.
Inspect vacant apartments on a daily basis to ensure there are no unauthorized or unreported occupancy or apartment defects that could threaten the health or safety of other residents or property.
Other duties as assigned by the supervisor or Regional Manager.