Assistant Property Manager 2 - 18882

Somewhere•Bogotá, LA

19h•$2,000 - $2,000•Remote

About The Position

The Assistant Property Manager will serve as an essential operational link between our tenants, service providers, and internal teams. This is a remote role working on Eastern Standard Time (EST). This individual will assist in the day-to-day coordination of tenant relations, unit turnover, maintenance tracking, leasing communications, and operational logistics.

Requirements

Experience in property management or real estate operations
Strong written and verbal English communication skills. Must speak and write in Spanish
Excellent organizational skills and follow-through.
Ability to manage multiple tasks simultaneously and with minimal oversight.
Familiarity with digital tools such as Google Workspace, and property management systems.
Ability to self-manage without constant oversight
Ability to use Ai tools like Claude and Chat GPT to create high quality work product and drive efficiency in day to day work

Nice To Haves

Familiarity with property management systems like Buildium, especially AppFolio, or similar.
Working knowledge of leasing, compliance, or facilities coordination.
Familiarity with google workspace

Responsibilities

Tenant Coordination Serve as a point of contact for tenants and prospects, managing high-volume communication across phone, email, and Buildium (Resident Center) with professionalism and responsiveness.
Manage tenant inquiries, complaints, and maintenance requests end-to-end, ensuring timely resolution and adherence to tenant access protocols to uphold transparency and accountability.
Maintain accurate, real-time documentation of all tenant interactions and requests within property management systems to ensure traceability, consistency, and operational visibility.
Operations Oversight Support day-to-day operations of residential properties in Harlem, contributing to regulatory compliance (NYC housing standards) and a consistently high-quality tenant experience.
Triage maintenance requests by urgency (emergency, urgent, routine), applying sound judgment to prioritize response times and resource allocation.
Coordinate with internal maintenance teams, cleaning staff, and external vendors on scheduling, access logistics, and job execution, ensuring alignment across stakeholders.
Track work order progress from initiation through completion, proactively identifying delays, quality concerns, or inefficiencies and escalating where necessary.
Maintain and update compliance-related logs (e.g., smoke detector inspections, pest control schedules, unit condition reports) to ensure audit readiness and regulatory adherence.
Organize and maintain digital property records, including leases, certificates of insurance, and move-in/move-out documentation, ensuring accuracy and accessibility.
Manage building access systems (e.g., ButterflyMX, DOOR, UniFi), including onboarding and offboarding tenant credentials and troubleshooting access-related issues.
Leasing & Tours Coordinate and schedule property tours across Artifact Living and The Harlem Collective, ensuring a seamless, well-prepared, and professional viewing experience.
Maintain comprehensive and up-to-date leasing records across residential, office, and retail portfolios, ensuring alignment between documentation and system data.
Track lease expirations and actively support the renewal process, including preparing documentation and coordinating timely tenant communication.
Monitor occupancy performance across asset types (residential, retail, office), contributing to strategies aimed at sustaining strong occupancy levels.
Support marketing efforts for vacant units and spaces, collaborating on initiatives that enhance visibility and attract qualified prospects.
Move-Ins and Move-Outs Coordinate and oversee tenant move-in and move-out processes, including inspections, key handovers, and detailed documentation of unit condition to ensure compliance with lease terms.
Manage pre- and post-move workflows, including scheduling inspections, coordinating utility setup/disconnection, and ensuring cleaning and maintenance readiness for incoming tenants.
Track and support security deposit workflows, including documenting deductions, monitoring timelines, and flagging outstanding actions to ensure timely returns in compliance with NYC regulations.
Reporting & Communication Provide structured, regular updates to the Property Manager on open issues, leasing activity, operational risks, and building performance.
Maintain accurate trackers and operational records to support internal reporting, performance monitoring, and data-informed decision-making.
Assist in compiling tenant satisfaction insights and operational summaries to inform continuous improvement initiatives.
Additional Responsibilities Perform other duties as required to support evolving business and operational needs.