Assistant Project Manager (APM)

RDM Holding Company•Taylor, MI

10d•Onsite

About The Position

SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 5 out of 2000+ teams across the country. With over 40 territories across Michigan, Indiana, Illinois and Florida, we service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago and Miami. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates. Do you love helping people through difficult situations? Then don’t miss your chance to join our team as an Assistant Project Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”! Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect HERO! As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Requirements

High school diploma/GED (preferred)
At least 1 year of customer service and/or office-related experience
Ability to multitask and to remain detail orientated
Must be knowledgeable in relevant computer applications
Ability to successfully complete a background check subject to applicable law

Nice To Haves

2 year Restoration background is preferred
IICRC certifications are a plus

Responsibilities

Responsible for clear and efficient project communication with the customers and project stakeholders
Daily project(s) oversight to include monitoring status, audit, and work-in-progress
Review and validate job site documentation
Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
Monitor job file status to ensure accuracy in all job file documentation daily.
Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
Create/review estimate based on scope and photos from Production crew.
Maintain an accurate Work in Progress board for all active leads/projects.
Monitor and ensure all client requirements are met.
Maintain internal and external communications with all stakeholders.
Review timestamps and other datapoints to reflect accurate reporting/KPMs.
Complete and review job file documentation for final upload and the audit process
Perform internal audit of all projects to ensure estimate captures all work performed.
Perform all job close-out activities, including coordination with accounting team to ensure proper invoices are created.
Collaborate and assist with other departments, as needed