Assistant Project Manager-VA Hospital

Service Source•Fayetteville, NC

30d

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Oversee all assigned operations including supervision of employees, meeting of contractual obligations and other items as assigned by the PM. Plan, coordinate, train, motivate, monitor and evaluate performance of employees. Collaborate with contract personnel to provide monthly key performance indicators (KPI) and quality control (QC) reports as noted in the project contract. Interact with customers on a regular basis to solve issues which may include meeting with the appropriate staff to resolve issues and make recommendations. May work directly with customers in receiving job materials, coordinating job requirements, or meeting work completion schedules. Assist in training the staff in the design and implementation of goals and objectives of the contract, Individual Eligibility Evaluations (IEE), vocational and behavior plans, and/or documentation. Additional Responsibilities Write employee counseling reports as needed. Coordinate with PM, Human Resources staff, and Rehabilitation department to resolve behavior, attendance and/or other issues. Participate in interdisciplinary team processes and other meetings pertaining to employee goals and objectives. Provide input as needed. Interpret a variety of instructions furnished in written, oral diagram or schedule form. Submit timely and accurate records necessary for the operation of department and contract requirements. Notify appropriate personnel when materials for or maintenance on machines is needed. Adhere to all fire and safety, bomb threat and security protocol regulations within assigned area. Perform other responsibilities as assigned.

Requirements

High school diploma or General Educational Development (GED) required.
1-3 years' experience in call center operations, 1 year of which was in a supervisory capacity preferred.
Valid North Carolina driver license, per state law, and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).
Must obtain a VA security clearance.
Must be able to pass the VA background check.
Well organized, detail-oriented, and self-directed.
Ability to relate to people at all levels of the organization.
Strong problem-solving skills.
Good writing ability with proficiency in verbal communication skills.
Excellent customer service and phone skills.
Experience with Microsoft Word, Excel, and Outlook. Ability to learn new computer programs as required by contract.

Responsibilities

Oversee all assigned operations including supervision of employees, meeting of contractual obligations and other items as assigned by the PM.
Plan, coordinate, train, motivate, monitor and evaluate performance of employees.
Collaborate with contract personnel to provide monthly key performance indicators (KPI) and quality control (QC) reports as noted in the project contract.
Interact with customers on a regular basis to solve issues which may include meeting with the appropriate staff to resolve issues and make recommendations. May work directly with customers in receiving job materials, coordinating job requirements, or meeting work completion schedules.
Assist in training the staff in the design and implementation of goals and objectives of the contract, Individual Eligibility Evaluations (IEE), vocational and behavior plans, and/or documentation.
Write employee counseling reports as needed.
Coordinate with PM, Human Resources staff, and Rehabilitation department to resolve behavior, attendance and/or other issues.
Participate in interdisciplinary team processes and other meetings pertaining to employee goals and objectives.
Provide input as needed. Interpret a variety of instructions furnished in written, oral diagram or schedule form.
Submit timely and accurate records necessary for the operation of department and contract requirements.
Notify appropriate personnel when materials for or maintenance on machines is needed.
Adhere to all fire and safety, bomb threat and security protocol regulations within assigned area.
Perform other responsibilities as assigned.

Benefits

Health coverage for you and your family through Medical, Dental, and Vision plans.
Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
A generous paid time-off program in which the benefits increase based on your tenure with the company.

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