Assistant Program Manager for BHBH

Housing Matters • Santa Cruz, CA

16h

About The Position

Behavioral Health Bridge Housing (BHBH) Assistant Program Manager Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness – and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief, and non-recurring. Reporting to the Program Manager, the Behavioral Health Bridge Housing (BHBH) Assistant Program Manager’s primary role is to support the manager and teams who deliver services that lead to participants and guests being housed. The Behavioral Health Bridge Housing is an interim housing site with 30 non-congregate units where individuals can stay temporarily and receive behavioral health and housing services. All Program Managers and Assistant Managers at Housing Matters work in collaboration with each other as part of the Housing Matters Leadership Team.

Requirements

• Previous experience as the assistant manager of a similar emergency shelter program and cumulative experience of at least 1-2 years in delivering social services to disenfranchised communities.
• At least 1-2 years of experience delivering social services to people experiencing homelessness AND (a) supervisory experience or (b) experience in the daily operations of a campus or residential environment.
• At least 1-2 years of experience delivering social services to populations similar to people experiencing homelessness AND an advanced degree in Social Work, Public Administration, Public Policy or related fields AND supervisory experience.
• At least 1-2 years of experience delivering social services to populations similar to people experiencing homelessness AND at least 1 year of experience in program management
• Thorough knowledge of: Social casework objectives, principles, methods and caseload management and organization. Social and economic factors which influence individuals and/or households experiencing homelessness. Principles of human behavior and development and psychological defense mechanisms. Administering programs to fidelity. Principles and techniques of team dynamics in the helping profession.
• Housing First
• Housing Matters specific programs and policies.
• Proficient computer skills required (Microsoft and google suite).
• Possession of a valid California Class C Driver's License or must be able to provide suitable transportation which is approved by the organization may be required for certain positions.

Nice To Haves

• Bilingual Spanish preferred
• Direct experience with mental health, and behavioral health clients recommended
• Training and expertise knowledge of the following areas are required: De-escalation, Motivational Interviewing, Trauma Informed Care, Strengths Based Case Management, Principles of Housing First
• CPR and First Aid training preferred (training available upon hire and offered by facility).

Responsibilities

• Assistant to the Manager in overseeing the housing status, assessment, arrival and departure of program participants.
• Facilitate guests/participants use of the services of other programs, agencies, and organizations.
• Assist participants and/or guests in obtaining any and all public benefits for which they are eligible.
• Direct and participate in the eligibility process through screening and selection of guests/participants.
• Contribute to and/or participate in the planning and providing of educational / informational groups for guests/participants.
• Interact with any volunteers by providing leadership, support, and positive role modeling.
• Partner with the Manager, Direct Services and Facilities Team to implement campus policies and procedures.
• Support the Manager in maintaining administrative and program operations that provide quality care and outcomes for the participants.
• Contribute to the planning and implementation of program goals, objectives, personnel, resources and equipment. Assist in implementing the approved program plan objectives, timetables, expected outcome and measures for assigned areas of responsibility.
• Work may involve assisting case managers, housing navigators or other facility staff involved in the delivery of services through the program. Provides support and oversight for the facility program.
• Help to implement procedures to ensure efficient operations of the program; continually identify opportunities to improve program's efficiency; coordinate care delivery, workflow; oversee scheduling, admissions, exits and behavioral processes for the person(s) receiving services according to Housing Matters procedure.
• Responsible for directly supporting participants when necessary.
• Support staff schedules to ensure that staffing levels are available to facilitate care in a timely manner.
• Support staff on developing and implement housing plans with participants
• Support staff on, and assist in, maintaining records for person(s) receiving services.
• Serve as liaison and provide consultation with other staff on related issues, regulations, and standards pertaining to the BHBH Program.
• Assist in the development and implementation of operating policies and procedures for the program or organization; ensures that procedures and workflows are consistent with organizational objectives, Housing First standards of care; grant requirements and ensures that operations conform to established environmental, safety, and infection control requirements.
• Demonstrate a positive, empathetic and professional attitude towards customers and staff always. When participants' needs are not met, acknowledge and work to resolve complaints. Recognize that participant and staff safety is a top priority.

Benefits

• Medical plans - 100% employee coverage
• Dental - 100% employee coverage
• Vision - 100% employee coverage
• Life insurance (UNUM) - 100% employee coverage
• Chiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage
• 403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period
• Employee Assistance Program (EAP) and Travel Assistance
• PTO: 20 days annually, 1 paid floating holiday, 9 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed