Assistant Program Director - 77035

Dynamic Service Solutions • Houston, TX

5h • Onsite

About The Position

Responsible for supporting the Program Director and serves as secondary liaison with ORR and serves as the lead administrator during shifts. Responsible for residential care services which includes coordination of client referrals and intakes; scheduling of staffing and daily activities; ensuring that all UC residential services required by ORR are in compliance; and participating in the recruitment and evaluation of staff.

Secondary Liaison with Office of Refugee and Resettlement (ORR).

Requirements

• Master’s Degree in Psychology, Sociology, Social Work, Clinical Counseling or other relevant behavioral science required.
• 3-5 years of proven Management experience.

Nice To Haves

• Additional degree/course work in related fields desirable.
• Licensed Child Care Administrator is preferred.
• Bachelor’s degree in one of the aforementioned sciences, plus 4 years of experience as the director of a residential childcare program, residential youth program, or similar program for children and adolescents; or 4 years of progressive project management experience on projects demonstrating advanced levels of financial and managerial responsibilities.

Responsibilities

• Serve as secondary liaison with ORR and ensure compliance with ORR, licensing, funding source, and internal policies.
• Oversee daily residential program operations and administrative functions in the absence of the Program Director.
• Provide focused supervision and coordination of assigned departments to ensure effective staffing, service delivery, and youth care.
• Support program planning, reporting, and performance monitoring aligned with organizational goals and regulatory requirements.
• Ensure a safe, clean, and compliant facility environment, including emergency preparedness and evacuation response.
• Address youth grievances, behavioral escalations, and critical incidents while supporting appropriate resolutions.
• Develop corrective action plans or disciplinary memos to address performance or conduct issues of staff in collaboration with Program Management Team and HR Department.
• Provide adaptive leadership through supportive coaching and mentoring to supervisory staff to inspire and encourage our workforce and promote integrity.
• Support development and implementation of service planning to ensure that all youth have access to diverse and meaningful program offerings.
• Provide effective communication across departments and programs to ensure consistency of expectations, as well as work effectively as a member of the interdisciplinary team.
• Involved in interviewing and orienting new employees. Integral in the orientation process for supervisory staff to teach clear expectations of the position and how it fits in the agency, provide ongoing support in the milieu to continue the orientation in the unit.
• Develop and maintain emotional intelligence for effective self-care and the role-model for youth, staff, and families in the essence of Trauma Informed Practices.
• Discover ways to enhance efficiency and productivity of procedures.
• Keep senior management informed with detailed and accurate reports or presentations.
• Attend all organizational required trainings and facilitate trainings as needed.
• Attend all departmental and program meetings to ensure that up-to-date information is received and/or provided and to ensure that changes to policy or practice are implemented and adhered to.
• Apply change, risk and resource management principles when needed.
• Gain and continually refine expertise in how to operate grant-based programs.
• Travel to some meetings and periodic on-site visits of project locations.
• Other tasks and responsibilities as assigned.

Benefits

• Competitive salary.
• Benefits package medical, dental, vision, HSA, DCFSA and 401 K retirement plan. Life and Disability Plans and other supplemental plans. Student Loan Assistance plan.
• Paid time off, holidays, and sick leave.
• Professional development opportunities; ongoing training in best practices, and leadership.
• Mission-driven work in a collaborative, supportive team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager