ASSISTANT PROGRAM DIRECTOR

Apis Services Inc•Philadelphia, PA

13h•Onsite

About The Position

The Assistant Program Director supports the Program Director in the leadership, oversight, and daily operations of the program. This role provides supervision to program staff, assists with hiring and training, and helps ensure services are delivered in an ethical, professional, and person-centered manner. The Assistant Program Director plays a key role in maintaining compliance with licensing, funding, and organizational standards while supporting staff and individuals served. A strong commitment to organizational values and quality service delivery is essential in the performance of all duties.

Requirements

Bachelor’s degree in Social Work, Psychology, Human Services, or a related field from an accredited institution.
Minimum of 5 years of experience in mental health, intellectual/developmental disability services, or related direct service work.
At least 2 years of supervisory experience.
Working knowledge of Microsoft Office and standard computer applications.
Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.
Well-organized and detail-oriented.
Excellent Customer service skills (both internal and external).
Strong interpersonal and communication skills.
Leadership and management skills.
Resident relations and retention.
Knowledge and understanding of state and federal regulations regarding group home/ residential care.
Behavioral issue management and crisis intervention skills.
Compliance with regulatory standards.
Proficiency in direct supervision, developmental disabilities care, and medication administration.
Life-saving measures (CPR) and first aid certifications.
Budget management.
Previous supervisor/management experience in a group home/residential setting.
Medical terminology knowledge.
Demonstrates a strong working knowledge of the appropriate regulations, Apis values, and program policies and procedures.
Basic computer and internet literacy with the ability to utilize applications like emails, time recording, and other programs to enter and retrieve data as necessary to perform the essential functions of the job.
Valid non-provisional driver’s license and personal vehicle with state minimum liability insurance coverage.
Subject to employment screenings, including FBI clearance, if applicable.
Valid driver’s license for a minimum of three (3) years with an acceptable driving record.
Must obtain and maintain required background clearances, including Child Abuse Clearance.
Ability to travel locally to program locations.

Responsibilities

Supervisees program staff and maintains an organizational culture and services where professionalism, quality care, employee engagement and empowerment, and services that further RHD's values are recognized and rewarded.
Ensure that the program team is knowledgeable about the corporate strategic and service line operational initiatives and provides an understanding of each initiative and how it relates to directly to their program.
Develops and monitors program using metrics to ensure quality staff support, oversight, and development throughout the program.
Oversees and participates in the recruitment, hiring, training, evaluation and disciplinary process for all employees.
Ensures program is filling staffing vacancies in partnership with the HR Team.
Collaborate with the Service line Clinical Directors to ensure that services are trauma-informed, personcentered, and ensure that the recognized best practices, including Evidence-Based Practices, are implemented.
Collaborate with the Clinical Quality team in the implementation of initiatives supporting the related RHD Strategic Objectives and other corporate-wide clinical initiatives.
Partners with the service line's quality team to ensure best practices in the program and quality enhancements lead to quality outcomes.
Ensures that all consumers have current and appropriate ISP’s or treatment plans in place, that their needs are met, and that they are being enabled to experience the highest level of independence possible.
Assist the Program Director in ensuring adherence to licensing regulations, funder requirements, and program budgets.
Provide guidance and intervention during staff or participant crises.
Support individuals served by promoting skill development, independence, and coordination of community resources.
Visit program sites as necessary to ensure operational effectiveness.
Perform additional duties as assigned.
Works with the program team, service coordination team, and revenue cycle team to ensure that all individuals supported have current authorizations and that all services and related notes are entered into the electronic health record timely and according to policy.
Assists in the resolution of outstanding/unpaid services and claims.
Authorizes and incurs program expenditures in accordance with the approved program budget in partnership with other leadership, as required.
Oversees program financial processes and transactions, including but not limited to accounts payable, payroll, and consumer funds, to ensure compliance with established policies and procedures.
Communicate funder/government information to the program team to ensure understanding and compliance and attend local funder/government meetings, as requested by the Regional Director.
Collaborates and supports the ongoing evaluation of program design & services, to enhance program quality & growth.