Assistant Program Coordinator

City Of Charleston•Charleston, WV

About The Position

The purpose of this class within the organization is to perform and complete a broad range of front office duties and provide exceptional customer service as well as assist with planning, organizing, coordinating, and implementing a variety of community recreational, cultural, and special event programs within the department of Parks & Recreation and other designated facilities. This class works under close to general supervision according to set procedures. The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary. Essential Functions: Strives to be efficient and effective at balancing and meeting the common needs and reasonable expectations of core constituents. Contributes towards the department's mission by continuously striving to meet expectations, strategic goals and objectives. Answers telephone and enters data into customer service system; answers questions as needed; greets and assists guests and customers; processes mail. Maintains the patron registration listing and makes annual updates as necessary Monitors programming activities throughout the day Assists with tracking and maintaining the facility daily usage log. Creates and implements morning programs and recreational activities as needed. Assists with implementing planned recreational events and activities. Assists with evaluating community needs and proposes new recreational plans/programs. Assists with obtaining materials, supplies and other resources; gathers cost and information on materials and supplies for recreational plans/programs. Assists in maintaining building and equipment cleanliness and safety; Contacts community groups and organizations to promote recreational plans, programs and events at community/recreational centers. Greets and responds to the public via email, telephone and in person. Collects money for programming and departmental fees and prepares daily bank deposits Updates signage and assist with promotional materials. Creates reports; orders materials and supplies for programs and activities. Additional Duties: Assist with set up and clean up for all activities. Performs related work as assigned. Assists in monitoring the building. Assist with the cleaning of the building Performs related work as assigned.

Requirements

Requires a High School Diploma or GED and one (1) year of experience in a closely related field; or any equivalent combination of education, training, and/or experience providing the requisite knowledge, skills and abilities to successfully perform the job.
Requires knowledge in the use of a personal computer and in the application of Microsoft Office Products.
Driver's License
Accountability takes responsibility for own actions.
Adaptability responds positively to change.
Communications listens, speaks and/or writes in a clear, concise and respectful manner.
Customer Service provides courteous, accessible and quality assistance to internal and external customers.
Initiative takes proactive action to complete work or resolve issues
Judgment & Decision Making evaluates issues and makes sound factual decisions.
Professional Development - seeks opportunities to enhance technical skills and job knowledge. Teamwork & Cooperation collaborates with others to fulfill the City's vision and achieve departmental goals and strategic objectives.
Must have the ability to provide documentation verifying legal work status.
Ability to read and speak the English language proficiently in order to communicate and interact with others; to understand and interpret safety instructions; and to respond to internal and external inquiries.
Ability to understand and comply with City and departmental guidelines, policies, procedures and expectations.

Responsibilities

Answers telephone and enters data into customer service system; answers questions as needed; greets and assists guests and customers; processes mail.
Maintains the patron registration listing and makes annual updates as necessary
Monitors programming activities throughout the day
Assists with tracking and maintaining the facility daily usage log.
Creates and implements morning programs and recreational activities as needed.
Assists with implementing planned recreational events and activities.
Assists with evaluating community needs and proposes new recreational plans/programs.
Assists with obtaining materials, supplies and other resources; gathers cost and information on materials and supplies for recreational plans/programs.
Assists in maintaining building and equipment cleanliness and safety
Contacts community groups and organizations to promote recreational plans, programs and events at community/recreational centers.
Greets and responds to the public via email, telephone and in person.
Collects money for programming and departmental fees and prepares daily bank deposits
Updates signage and assist with promotional materials.
Creates reports; orders materials and supplies for programs and activities.
Assist with set up and clean up for all activities.
Performs related work as assigned.
Assists in monitoring the building.
Assist with the cleaning of the building