Assistant Program Analyst

Universal Service Administrative Company•Washington, DC

21h•Hybrid

About The Position

USAC’s mission is to achieve universal service by building out broadband capabilities for telehealth, online learning, and keeping families connected. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. USAC is seeking an experienced, dynamic and collaborative professional to serve as an Assistant Program Analyst on their Rural Health Care (RHC) team. This role involves analyzing data to support one of USAC’s four core programs, identifying process improvements and efficiencies, analyzing program eligibility requests, requests for services, funding requests, and invoices, and ensuring compliance with all applicable rules and regulations. The position offers an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission, working in a creative and fast-paced environment.

Requirements

Bachelor's Degree (Two years of relevant professional-level work experience may be substituted for one year of the required education. A combination of education, experience, and training that provides the necessary knowledge, skills, and abilities to perform the work may be considered.)
One (1) to Three (3) years of professional directly related experience.
Proficient with Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).
Completing and passing a background and reference check.

Responsibilities

Analyze data to support one of USAC’s four core programs by identifying process improvements and efficiencies, analyzing program eligibility requests, requests for services, funding requests, and invoices and ensuring compliance with all applicable rules and regulations.
Analyze applicant information to assess compliance, identify issues and areas of concern, and provide recommendations to make recommendations.
Strategically assess business processes and procedures to improve day to day operations.
Continuously developing and reviewing internal program procedures for program efficiencies and compliance.
Perform test work (either individually or as a team) to ensure entities are in compliance with federal rules and regulations.
Access data to make programmatic decisions, identify trends, and manage work queue/volumes.
Support various data/report/analysis efforts related to data gathering to support requests for service or modify program measurements.
Prepare communications to both internal and external stakeholders.
Track and ensure successful resolution of open issues and escalate them to management, as needed.
Review outgoing communications, convey project status updates, and maintain checklists.
Collaborate with various teams to determine needs, establish priorities and coordinate efforts related to the program.
Assist in identifying and implementation of continuous process improvement.
Other specific duties as assigned.