Assistant Practice Manager

Neighborhood Health Center • Buffalo, NY

22d • $68,000 - $82,000

About The Position

As an assistant practice manager at Neighborhood, you’ll manage people, processes, and support compliance. You’ll collaborate across departments and support the development of a staff that consistently has kind and welcoming interactions with patients. You will primarily work at Blasdell and travel to other Neighborhood locations as needed.

Requirements

• Bachelor’s degree in related field or equivalent professional experience
• 1-3 years of experience preferred
• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals

Responsibilities

• Manages site-level customer service and front desk staff
• Supports training of front desk staff on workflows, procedures, and customer service
• Manages front desk metrics for the site, monitors front desk data collection and holds staff accountable to workflows
• Conducts rounds of the site and collaborates with departments for a smooth flow of day
• Collaborates across the site to optimize the flow of the day, including addressing patient or staff concerns
• Performs provider schedule audits to identify and correct scheduling errors
• Manages huddle sheet and runs the daily site huddle when needed

Benefits

• You’ll have options for medical, dental, life, and supplemental insurance.
• We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager