Assistant Practice Manager - My Village Pediatric Dentistry

Rock Dental Brands•Bentonville, AR

1d•Onsite

About The Position

The Assistant Practice Manager is a developmental leadership role designed to prepare individuals for future promotion to Practice Manager. Under the direct guidance of the Area Manager and Senior Practice Manager, the Assistant Practice Manager actively learns, supports daily operations, helps drive productivity and clinical growth, and practices all core responsibilities of managing daily clinic operations. This role encompasses operational support and learning, leadership development, compliance and administrative learning, and professional growth, with a structured progression of weekly, monthly, bi-annual, and as-needed responsibilities.

Requirements

Licensed as a Registered Dental Assistant/Certified Dental Assistant in the state of employment.
CPR Required.
1–3 years of experience in dental operations or related healthcare administrative roles OR an equivalent combination of training and leadership aptitude.
Demonstrated interest in career progression into Practice Management.
Strong communication, reliability, and commitment to learning.
Proven history of teamwork, professionalism, and customer service excellence.
Adaptable, solution-oriented, and able to take initiative and contribute to a growing team culture.

Responsibilities

Works closely with the Area Manager and Senior Practice Manager to understand day-to-day clinic operations.
Participates in and gradually completes Dental Chart Audits for clerical and coding accuracy.
Assists with patient care, patient interactions, scheduling, insurance/financial discussions and maintaining clinic workflow.
Observes and supports daily decision-making processes while learning to apply standard procedures.
Helps maintain work quality, cleanliness, and a positive patient experience.
Assists in developing and supporting the team by providing positive reinforcement, asking questions, and learning effective feedback practices.
Observes team coaching conversations and begins practicing feedback delivery as assigned.
Supports the creation of a positive, fun, and productive work environment.
Participates in conflict resolution learning and begins handling basic interpersonal or patient concerns with guidance.
Learns proper administration of all paperwork and operational processes.
Observes and assists with compliance activities including AXPM policies, OSHA, HIPAA, licensing requirements, safety, and infection control.
Maintains dependable attendance and completes assigned tasks in a timely manner.
Supports confidentiality and professional standards.
Demonstrates ability to use required software and expands computer and operational skills through self-study.
Accepts coaching and constructive feedback with a willingness to learn and improve.
Demonstrates progress in understanding clinic metrics, trends, and reporting.
Increases knowledge of Rock Dental Brands’ vision, values, and operational standards.
Completes all required training and education on schedule.
Assists in preparing end-of-week reports and works toward independently delivering weekly updates.
Learns to participate in office budget planning alongside the Senior Practice Manager.
Assists with monitoring maintenance of medical equipment.
Helps ensure adequate supply levels and clinic readiness.
Supports the Senior Practice Manager in training program updates and new training materials.
Participates in End-of-Month processes and reporting, gradually taking on independent tasks as trained.
Assists with evaluation preparation for team members and participates in performance review learning.
Supports recruiting efforts for new team members.
Assists with new hire onboarding and ensures paperwork is completed accurately.
Observes and practices appropriate steps for disciplinary action, with all final decisions supervised by the Area Manager and HR.
Reports ethics and compliance concerns to Human Resources.
Performs other duties as assigned to support development.