Assistant Practice Manager| Center for Urologic Care

Concord Hospital Health System•Laconia, NH

About The Position

Reporting directly to a Practice Administrator and in collaboration with the Practice Resource Provider, the APM is responsible for the supervision of Concord Hospital Medical Group (CHMG) practice operations to ensure fiscal, clinical and operational practice goals are met and sustained in order to meet the needs of patients, clinical staffs, and administrators. Specifically, the APM will effectively supervise support staffs; elevate issues to a Resource Provider and a Practice Administrator to ensure resolution; facilitate high levels of patient, provider, and employee engagement to improve the overall patient experience; ensure policies and protocols are followed; understand and uphold the DNV guidelines as well as state and federal laws that regulate physician practices; assist with budget and payroll; ensure timely submission/monitoring of charges, expenses; and optimize patient access.

Requirements

High School diploma and minimum of 5 years of related experience or; Associates Degree and minimum of 3 years of related experience or; Bachelor’s degree. Degrees may be in progress.
Minimum of one year demonstrated leadership experience.
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards.

Nice To Haves

Familiarity with medical terminology preferred.

Responsibilities

Supervises the daily activities of the department, and provides on-site leadership.
Ensures proper scheduling and coverage.
Responsible for ensuring competency, growth and development and performance management of PCC/Registrar staff.
Conducts annual performance evaluation of clerical staff in collaboration with Practice Manager/Practice Administrator.
Maintains an account of staff attendance and reliability.
Processes payroll in accordance with best practices.
Monitors daily productivity associated with registration and referral coordination.
Adheres to policies and procedures on ordering, receiving, inspecting, stocking, recording, and reconciliation of office supplies.
Establishes positive working relationships with providers, resource provider, interdepartmental peers, onsite coder; and practice leadership team.
Demonstrates a high level of professionalism toward patients, providers, staff, peers and administrators, reflective of Concord Hospital Service Behaviors.
Accountable for effective and timely communication to providers, staff, administrators, and patients.
Manages support staff by assuming responsibility for timely hiring, addressing issues related to delinquency and unauthorized use of overtime, and executing disciplinary action in collaboration with Practice Manager/Practice Administrator, and ensures communications are documented.
Works independently and within a team on special, nonrecurring and ongoing projects.
Coordinates multiple aspects of projects, events, and other complex activities.