Assistant Portfolio Manager

Reach Community Development•Portland, OR

72d•Hybrid

About The Position

The Administrative Portfolio Manager provides high level support to the Portfolio Management team, the Department Director, and integrates with the entire Property Management team. This position manages key operational procedures, policies, training and databases related to, rental appeals, lease enforcement, reasonable accommodations, document controls, rent changes, and staff development and screening criteria. This position is charged with developing and managing reports on financial and operational activities to support management and the site teams.

Requirements

Knowledge of property management concepts and practices, including applicable Oregon and/or Washington landlord/tenant and fair housing rules and regulations.
Knowledge of and experience meeting affordable housing compliance regulations including HUD, LIHTC, HOME, and RD programs.
High to advanced knowledge of Microsoft Office programs including Excel, Word, and Outlook.
Working knowledge of smartphone and other mobile technologies.
Legally operate a motor vehicle and have valid driver’s license and insurance to travel as required.
High to advanced experience with property management software program(s).
Ability to lead and work in a collaborative manner and in a team environment.
Good verbal, written and interpersonal communication skills.
Ability to work effectively with respect and compassion with diverse staff and residents.
Attention to detail and organizational skills.
Ability to work in a dynamic and multi-tasking environment.
Ability to travel independently and quickly to local and distant sites
Comprehend and communicate in the English language, both orally and in writing.
Understand and commit to the Mission and Values of REACH Community Development.
High school education or equivalent.
At least five years of experience in the property management industry or an equivalent combination of education and experience.
Experience with presenting information to groups of people and delivering individual and group training.

Responsibilities

Implement the department on boarding process
Develop and manage tools to effectively track and communicate the status of Reasonable Accommodation requests and Denied application appeals.
Contribute to management of department waitlist policies and procedures
Develop and manage department document control systems and other department data management systems.
Track department training schedules and contribute to relevant training of site staff
Preparation for regulatory inspections, including preparation of reports and tracking of required permits and licenses.
Preparation of documents for submission to HUD, PHB, and other regulatory agencies for rent increases and contract renewals.
Contribute to preparation of annual budgets and annual property management plans
Monitors portfolio performance and prepares reports on occupancy, collections, move-in/out activity, turnaround time, delinquency and other key property management performance factors.
Provide technical support to on various REACH and property management software tools (One Site, Tenant Tech, MS Office, etc.).
Respond and follow up on resident and site staff inquiries. Understand Rental Agreements and residency policies and be able to explain them to residents and site staff.
Develop and update operational policies and procedures.
Maintain property management website content for unit availability
Manage media advertisement for vacancy, ensuring print notices adhere to Affordable Fair Housing Marketing Plans.
Ability to practice cultural humility when interacting with co-workers and clients of diverse ethnic, religious, political, and cultural backgrounds and sexual or gender identities, treating everyone with respect and dignity.
Supports director with department systems including training, policies and procedures documentation, databases, reports, calendars, and software management.
Is a system administrative and super user of the property management software and is central to designing, improving, and training procedures and practices that maximize effective use of the software.
Directly interfaces with Asset Management, Resident Services, Accounting, Housing Development and other REACH departments and teams to ensure effectiveness through collaboration.
Works directly with Property Management teams including Maintenance and Compliance to ensure well-integrated and effective operation of the sites and the department.
Is central to the design and development of department reports for internal and external communications
Must attend periodic local and distant external trainings and conferences.
Promotes excellent customer service and respectful relations with residents, REACH staff, appropriate regulatory agencies, and the local community.
Maintains appropriate paperwork, files, and records. Completes and submits reports, forms and other paperwork as required.
Continually seeks opportunities to improve REACH policies, procedures, and practices.