Assistant Portfolio Manager
About The Position
The Assistant Portfolio Manager (APM) is part of an offsite property management (PM) team that services Plymouth’s properties and ensures they are maintained to meet residents’ needs. The APM supports the Portfolio Manager in overseeing a portfolio of two to three buildings directing and assisting Portfolio Coordinator’s activities and tasks as assigned by the Portfolio Manager. The APM carries out the Portfolio Manager functions during an absence or vacancy. The Assistant Portfolio Manager works closely with the Portfolio Manager to ensure that housing-related services are offered in a fair, respectful, harm reduction, trauma informed, and culturally proficient manner consistent with Plymouth’s mission. Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, Plymouth is helping the most vulnerable members of our community leave homelessness behind forever. At Plymouth, we’re not simply trying to get people off the streets. We provide supportive services like case management and health care so that our residents can thrive long-term. As part of our strategic vision, we are building internal behavioral health services and transforming our systems to address rapid growth and the changing needs of residents.
Requirements
- Comprehensive understanding of Landlord/Tenant laws and Fair Housing regulations.
- Strong organizational, problem-solving, and communication skills.
- Proficiency in Microsoft Office and property management software.
- Commitment to diversity, equity, and inclusion.
- Ability to work independently and as part of a team.
- High standards of customer service and commitment to a respectful work environment.
- Bachelor’s degree or equal combination of education and relevant work experience.
- Valid Washington State Driver license and insurable driving record.
- Five (5) years working in housing, with a minimum of one (1) year as a property manager.
Nice To Haves
- Minimum One (1) year supervision and/or team leadership experience desired.
- Working knowledge of and experience with housing subsidies such as Low-Income Housing Tax Credits, Section 8 and HUD is desired.
- Experience with internal database systems i.e., Boston post or other Property Management software is desired.
- Project management experience is desired.
- Experience working with a unionized workforce is desired.
Responsibilities
- Supervise and support Portfolio Coordinators, collaborate with Site Directors, Facilities Managers, and Senior Directors of Permanent Supportive Housing (PSH).
- Conduct regular briefings and oversee fiscal management of properties, including budget adherence and rent collection policy compliance.
- Support tenant relations, ensuring compliance with Landlord Tenant laws, Fair Housing regulations, and resolve tenant issues.
- Develop effective staff teams focused on tenant housing stability and positive environment.
- Represent Property Management in policy workgroups and planning meetings.
- Participate in hiring, training, and ongoing development of Portfolio Coordinators.
- Ensure accurate and timely documentation and consistency in processes.
- Facilitate onsite Portfolio Manager office hours.
- Oversee lease signings and ensure compliance with housing regulations.
- Support Site Directors in handling challenging resident behaviors and legal proceedings.
- Maintain high standards of customer service and respond to resident complaints.
- Promote an environment of fairness and respect for staff and residents.
- Use property management software to manage tenant and property information.
- Process documents related to tenant management and property maintenance.
- Work on policy and procedure development, ensuring updates to the Property Management Operations Manual.
- Prepare and review reports, organize files, and attend mandatory meetings and trainings.
- Collaborate with Site Directors and Facilities Managers to maintain safe, sanitary buildings.
- Maintain knowledge of building systems and respond to Violent Incident Reports appropriately.
- Collaborate with Maintenance Team and Real Estate Department to uphold building integrity and cleanliness.
- Ensure timely unit turnovers and advise on capital improvement projects.
Benefits
- We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
