Assistant Plumbing Manager
About The Position
Benjamin Franklin Plumbing is seeking an experienced Assistant Plumbing Manager to support branch operations and lead a team of residential plumbing technicians. This role is responsible for driving performance, improving operational efficiency, and ensuring consistent, high-quality service delivery. ABOUT SERVICE MINDS Service Minds is a multi-brand residential home services company specializing in plumbing, electrical, and HVAC services. The organization supports well-known brands including Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning. Service Minds focuses on operational excellence, technician development, and delivering reliable service to customers across its markets. WHY YOU’LL THRIVE WITH US Base Salary of $60K + Weekly Performance-Based Incentives Company Vehicle, Fuel Card & iPad – tools for your success from day one 401(k) with Company Match – invest in your future Health Benefits – Choose from HMO, PPO, or HDHP plans Paid Time Off & Paid Holidays – because you deserve balance Benefits Begin the 1st of the Month After 30 Days Leadership Training & Career Development – grow with us Cross-Brand Advancement Opportunities – with Mister Sparky & One Hour Heating & Air Conditioning Employee Discounts, Telehealth Access, FSA & HSA Plans, and more WHAT YOU’LL DO AS AN ASSISTANT PLUMBING MANAGER As an Assistant Plumbing Manager, you’ll support the Branch Manager while leading a team of residential plumbing technicians to perform at their highest level—every job, every day. Your focus will be on: Coaching, mentoring, and holding technicians accountable to daily, weekly, and monthly KPIs Driving sales performance through goal setting, progress reviews, and technician support Partnering closely with the Branch Manager to help run day-to-day branch operations Leading ride-alongs, technical training, and job quality audits to ensure field excellence Monitoring schedules, dispatching for profit, and adjusting in real-time for peak performance Reviewing job documentation, estimates, and work orders for accuracy and professionalism Managing timecards, labor costs, and job costing reports to ensure profitability Recruiting, interviewing, and onboarding top plumbing talent Creating a safe, compliant, and high-morale work environment Partnering across departments like HR, Fleet, and Procurement for smooth operations Resolving escalations and ensuring positive customer outcomes through service recovery WHAT IT TAKES TO SUCCEED We’re looking for a hands-on leader who thrives in a fast-paced environment and has deep experience in residential plumbing and team leadership. To be considered, you must have: 2+ years of residential plumbing experience in the field 1+ years of experience managing teams, sales goals, and KPIs Proven success in dispatching for profit and managing technician schedules Strong working knowledge of field service software and GPS tools Excellent leadership, communication, and conflict-resolution skills Proficiency in basic computer programs (Excel, Word, etc.) A valid driver’s license with a clean driving record Ability to pass a background check and drug screen High school diploma or GED required WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Blend of office and in-field responsibilities, including job site visits and technician ride-alongs Ability to work extended hours, evenings, or weekends if needed Comfortable working under pressure and navigating tough conversations professionally Physically capable of standing, walking, climbing, and performing field-related tasks
Requirements
- 2+ years of residential plumbing experience in the field
- 1+ years of experience managing teams, sales goals, and KPIs
- Proven success in dispatching for profit and managing technician schedules
- Strong working knowledge of field service software and GPS tools
- Excellent leadership, communication, and conflict-resolution skills
- Proficiency in basic computer programs (Excel, Word, etc.)
- A valid driver’s license with a clean driving record
- Ability to pass a background check and drug screen
- High school diploma or GED required
Responsibilities
- Coaching, mentoring, and holding technicians accountable to daily, weekly, and monthly KPIs
- Driving sales performance through goal setting, progress reviews, and technician support
- Partnering closely with the Branch Manager to help run day-to-day branch operations
- Leading ride-alongs, technical training, and job quality audits to ensure field excellence
- Monitoring schedules, dispatching for profit, and adjusting in real-time for peak performance
- Reviewing job documentation, estimates, and work orders for accuracy and professionalism
- Managing timecards, labor costs, and job costing reports to ensure profitability
- Recruiting, interviewing, and onboarding top plumbing talent
- Creating a safe, compliant, and high-morale work environment
- Partnering across departments like HR, Fleet, and Procurement for smooth operations
- Resolving escalations and ensuring positive customer outcomes through service recovery
Benefits
- Base Salary of $60K + Weekly Performance-Based Incentives
- Company Vehicle, Fuel Card & iPad – tools for your success from day one
- 401(k) with Company Match – invest in your future
- Health Benefits – Choose from HMO, PPO, or HDHP plans
- Paid Time Off & Paid Holidays – because you deserve balance
- Benefits Begin the 1st of the Month After 30 Days
- Leadership Training & Career Development – grow with us
- Cross-Brand Advancement Opportunities – with Mister Sparky & One Hour Heating & Air Conditioning
- Employee Discounts, Telehealth Access, FSA & HSA Plans, and more
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1-10 employees
