Assistant Plaza Director - Allentown Travel Plaza

Applegreen Travel Plazas•Allentown, PA

11d•Onsite

About The Position

As the Assistant Plaza Director, you will assist the Plaza Director in managing the overall day-to-day operations and long-term profitability of a multi-million-dollar travel plaza located along a major highway. This position is charged with successfully collaborating with the Plaza Director to lead a dedicated team of associates and managers, to ensure our customers (travelers) receive fast and friendly service, and to sustainably achieve or exceed financial and performance targets. Assume full responsibility for the travel plaza in the absence of the Plaza Director. Lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards. Assist with monitoring progress towards targeted financial and performance objectives then support strategic changes to sustainably maximize performance and profitability. Ensure that each food and beverage concept within the plaza is adhering to the required brand standards. Contribute to an engaging work culture of continuous learning, information/skill sharing and professional development , by modeling behavior and maintaining a culture of accountability. Consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza. Support the supervision and management of plaza leadership to ensure they are meeting their individual goals, their business goals, and appropriately supervising & managing their direct reports. Ensure compliance with company policies & procedures along with local, state, & federal laws. Handle customer inquiries and complaints in a professional and timely manner Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.

Requirements

Utilize computerized software and systems such as Microsoft Suite, payroll & time keeping software, inventory management software, and various point-of-sales systems.
Ability to operate in and navigate through ambiguity, drive clarity, and effectively manage change in a fast-paced environment.
Demonstrate excellent communication and collaboration skills.
Possess a proven background in maintaining strong cost control and quality standards.
High school diploma or general education development (GED) equivalent
3+ years of proven success in restaurant or retail leadership
Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
Occasionally attend meetings or travel to support other locations.

Nice To Haves

ServSafe Certification Preferred

Responsibilities

Assist the Plaza Director in managing the overall day-to-day operations and long-term profitability of a multi-million-dollar travel plaza
Collaborate with the Plaza Director to lead a dedicated team of associates and managers
Ensure customers receive fast and friendly service
Sustainably achieve or exceed financial and performance targets
Assume full responsibility for the travel plaza in the absence of the Plaza Director
Lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards
Assist with monitoring progress towards targeted financial and performance objectives then support strategic changes to sustainably maximize performance and profitability
Ensure that each food and beverage concept within the plaza is adhering to the required brand standards
Contribute to an engaging work culture of continuous learning, information/skill sharing and professional development , by modeling behavior and maintaining a culture of accountability
Consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza
Support the supervision and management of plaza leadership to ensure they are meeting their individual goals, their business goals, and appropriately supervising & managing their direct reports
Ensure compliance with company policies & procedures along with local, state, & federal laws
Handle customer inquiries and complaints in a professional and timely manner
Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance