Assistant Player Services Shift Manager

Hollywood Casino Tunica • Commerce, MS

75d • $39,500

About The Position

Supports the oversight of Cashier and Player Services operations during assigned shifts, ensuring compliance, efficiency, and exceptional guest service.

Requirements

• Associate’s degree or equivalent from a two-year college or technical school preferred.
• Must be able to obtain a Mississippi Gaming Commission work permit.
• Ability to perform all essential duties satisfactorily.
• Strong reading, writing, and verbal communication skills.
• Able to write routine reports and correspondence; speak effectively to groups.
• Proficient in Microsoft Word, Excel, AS400 systems, and Kronos timekeeping.
• Strong math skills including percentages, proportions, and volume calculations.
• Ability to interpret safety rules, operating instructions, and procedure manuals.

Responsibilities

• Enforces internal controls, credit policies, and departmental procedures.
• Maintains working knowledge of accounting systems related to cage and player services.
• Promotes guest satisfaction and teamwork aligned with service quality standards.
• Assists Shift Manager in supervising, scheduling, and monitoring cage activities.
• Maintains personnel documentation (attendance, evaluations, disciplinary actions, etc.).
• Authorizes credit within approved limits.
• Oversees Player Services Cashier, Main Bank, Marker Bank, Fill Bank, and kiosk operations.
• Safeguards company assets and completes daily Cage Closeout Summary.
• Communicates shift activity and instructions to incoming shift manager.
• Monitors cash levels and reports needs to management.
• Identifies and resolves shift-related issues, escalating as needed.
• Performs other duties as assigned.

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Wellness programs designed to support financial, physical, and mental well-being
• Paid time off earned according to local policy and increases with length of employment

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree