ASSISTANT PIT MANAGER

PENN Entertainment • Riverside, MO

70d

About The Position

At PENN Entertainment, you'll be part of an exciting industry where the days and nights are fast-paced. You'll work with a diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. The company cares about your career growth and will support you in expanding your possibilities. Initial placement within the salary range is based on relevant knowledge, skills, and experience. The Total Rewards package includes wellness programs, day-one medical coverage, 401(k) matching, and an annual performance bonus, with paid time off earned according to local policy and increasing with length of employment.

Requirements

• Associates degree in a related field or minimum of three years of experience in a comparable Table Games leadership position.
• Thorough knowledge of all Table Games and operations.
• Excellent written and oral communication skills.
• Proficient in Microsoft applications (Excel, Word) and knowledge of Table Games operating systems.
• Ability to interact with guests and resolve problems diplomatically.
• Ability to write reports and business correspondence.
• Ability to present information and respond to questions from groups.
• Flexible to work all shifts including holidays, nights, and weekends.
• Ability to perform basic arithmetic operations.

Responsibilities

• Supervise staff and manage daily operations of the Table Games department during assigned shifts.
• Provide oversight for all games, game protection, and overall operation of table games.
• Support and manage operational goals and monitor performance and profit objectives.
• Coordinate scheduling and address any concerns with attention to guest satisfaction.
• Assist in the budget process by providing recommendations and reporting budget concerns.
• Promote and demonstrate superior customer service in accordance with company standards.
• Ensure customer service standards are followed and address issues as they arise.
• Enforce game procedures and policies and monitor compliance.
• Monitor chips and cash transactions and ensure proper payouts.
• Account for chips, cards, dice, and gaming equipment.
• Verify table inventories and manage table limits.
• Handle customer concerns and requests effectively.
• Engage with team members to address feedback, suggestions, and grievances.
• Ensure compliance with regulatory requirements and report potential issues.
• Maintain confidentiality in all departmental and company matters.

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees