ASSISTANT PIT MANAGER

Argosy Casino Hotel & Spa Riverside • Riverside, MO

70d

About The Position

At PENN Entertainment, you’ll be part of an exciting industry where the days and nights are fast-paced. You will work with a diverse set of coworkers who are enthusiastic about helping people find and have more fun. The company cares about your career growth and provides support to expand your possibilities. Initial placement within the salary range is based on relevant knowledge, skills, and experience. The Total Rewards package includes wellness programs, day-one medical coverage, 401(k) matching, and an annual performance bonus, with paid time off earned according to local policy and increasing with length of employment.

Requirements

• Must be at least 21 years of age.
• Associates degree in a related field or a minimum of three years of experience in a comparable Table Games leadership position.
• Thorough knowledge of all Table Games and Table Games operations.
• Excellent written and oral communication skills.
• Proficient in Microsoft applications (Excel, Word) and knowledge of Table Games operating systems.
• Ability to interact with guests and staff, resolving problems diplomatically.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information and respond to questions from groups.
• Flexible to work all shifts including holidays, nights, and weekends.
• Ability to perform basic arithmetic operations.

Responsibilities

• Supervise staff and manage daily operations of the Table Games department during assigned shifts.
• Provide oversight for all games, game protection, and overall operation of table games.
• Support and manage operational goals and monitor performance and profit objectives.
• Coordinate scheduling and address any concerns with attention to guest satisfaction.
• Assist in the budget process by providing recommendations and reporting budget concerns.
• Promote and demonstrate superior customer service in accordance with company standards.
• Ensure compliance with games procedures and policies, monitoring for adherence.
• Monitor chips and cash transactions, ensuring proper payouts to customers.
• Manage accountability of gaming equipment including chips, cards, and dice.
• Handle customer concerns and requests effectively.
• Engage with team members, addressing feedback, suggestions, and grievances.
• Ensure compliance with regulatory requirements and report potential issues.
• Maintain confidentiality in all departmental and company matters.

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees