Assistant Personal Training Manager, Downtown San Diego

Equinox•San Diego, CA

57d•Onsite

About The Position

Overview: The Assistant Personal Training Manager is a leader of operational excellence at the club and upholds the quality of the Equinox experience inclusive of education, programming, and coach development for the PT Department, reporting to the Personal Training Manager. Assistant Personal Training Managers should be goal-oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent while helping to drive the business. Business Leadership: Pipeline management includes Equifit (complimentary assessments) & complimentary training session conversion & follow-ups through phone calls and emails documented in our (CRM) system. Collaborate with Membership Advisors to provide a clear understanding of the PT value proposition and PT Sales takeovers. Perform session audits on both complimentary and paid services and provide timely and constructive feedback Support cohesive relationships with Operations by participating in the weekly PT/GM meeting. Forge meaningful relationships with key club leaders and identify partnership opportunities to support any key PT initiatives Assist with business performance by supporting the monthly action plan Hold the team accountable for branded, quality member interactions i.e. Fitness Specialist Hours, Special Events etc. Collaborate with Personal Training Manager to craft and execute a meaningful monthly trainers’ forum (meeting) Champion Personal Training service standards by engaging with members to seek feedback and identify areas of opportunity to course correct or establish best practices on delivering a category of one member experience Operational Management: Maintain PT presentation standards including Bio Boards, Nametags and Uniforms Participate in Performance Management of Coaches in partnership with the PTM, Club Management and People and Culture team Oversee Equifit administration and communications in all stages of the Equifit process Support new Coach onboarding, administration and logistics Demonstrate a sharp business acumen, identifying trends and insights to increase profitability Support all operational SOPs including administrative duties associated with client outreach and staff accountabilities Participate in the pursuit and maintenance of team headcount target through active retention of current coaches and recruitment of prospective coaches Employee Development: Lead employees through the coach levels via education and promotion process. Skill development of the fitness assessments, Complimentary PT sessions, and results review conversations through coaching, clearance, and feedback Ensure compliance and delivery of programming through regular program design reviews with each team member. Teach coaches Equifit/CPT closing using Sales Training techniques Deliver in club education to support the development needs of the training team and in alignment with EFTI direction i.e. in club workshops Lead the quality and developmental components of New Hire onboarding and session fundamentals Lead Ramper meetings with coaches to support successful business progression, programming and session delivery Ensure efficient and timely trainer coach promotions Identify, collaborate, and align on key talent to advance trainer careers Where applicable, Host/Participate in weekly Coach X team meetings to discuss upcoming result reviews, assessments, education, culture Support Coach X candidate development process Supporter of Team Culture: Participate in the recruitment & interviewing of prospective coaches Mentor and develop ramping Coaches Support and foster team commitment to ongoing education opportunities to ensure high standards and delivery of quality programming ESSENTIAL FUNCTIONS: Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Requirements

Current national PT certification, CPR/AED, First Aid.
Proven ability to drive revenue, including sales skills with specific focus of attracting new clients and retention.
Demonstrated ability to instruct and coach at a high-level
Desire to grow into a future PT leader, with an interest and passion for developing the PT business
Demonstrated ability to hire and develop staff through creating accountability and purpose driven goals
Collaborative leadership and strong desire to interact with members, clients and staff.
Leadership experience in an educational, fitness or management setting (one year minimum preferred).
Excellent written and verbal communication skills.
Demonstrated time management and prioritization skills.
Enthusiastic, passionate and knowledgeable regarding the fitness industry.
Must have a legal right to work in the United States.

Nice To Haves

Exercise Science or Sports Management Degree preferred.

Responsibilities

Pipeline management includes Equifit (complimentary assessments) & complimentary training session conversion & follow-ups through phone calls and emails documented in our (CRM) system.
Collaborate with Membership Advisors to provide a clear understanding of the PT value proposition and PT Sales takeovers.
Perform session audits on both complimentary and paid services and provide timely and constructive feedback
Support cohesive relationships with Operations by participating in the weekly PT/GM meeting.
Forge meaningful relationships with key club leaders and identify partnership opportunities to support any key PT initiatives
Assist with business performance by supporting the monthly action plan
Hold the team accountable for branded, quality member interactions i.e. Fitness Specialist Hours, Special Events etc.
Collaborate with Personal Training Manager to craft and execute a meaningful monthly trainers’ forum (meeting)
Champion Personal Training service standards by engaging with members to seek feedback and identify areas of opportunity to course correct or establish best practices on delivering a category of one member experience
Maintain PT presentation standards including Bio Boards, Nametags and Uniforms
Participate in Performance Management of Coaches in partnership with the PTM, Club Management and People and Culture team
Oversee Equifit administration and communications in all stages of the Equifit process
Support new Coach onboarding, administration and logistics
Demonstrate a sharp business acumen, identifying trends and insights to increase profitability
Support all operational SOPs including administrative duties associated with client outreach and staff accountabilities
Participate in the pursuit and maintenance of team headcount target through active retention of current coaches and recruitment of prospective coaches
Lead employees through the coach levels via education and promotion process.
Skill development of the fitness assessments, Complimentary PT sessions, and results review conversations through coaching, clearance, and feedback
Ensure compliance and delivery of programming through regular program design reviews with each team member.
Teach coaches Equifit/CPT closing using Sales Training techniques
Deliver in club education to support the development needs of the training team and in alignment with EFTI direction i.e. in club workshops
Lead the quality and developmental components of New Hire onboarding and session fundamentals
Lead Ramper meetings with coaches to support successful business progression, programming and session delivery
Ensure efficient and timely trainer coach promotions
Identify, collaborate, and align on key talent to advance trainer careers
Where applicable, Host/Participate in weekly Coach X team meetings to discuss upcoming result reviews, assessments, education, culture
Support Coach X candidate development process
Participate in the recruitment & interviewing of prospective coaches
Mentor and develop ramping Coaches
Support and foster team commitment to ongoing education opportunities to ensure high standards and delivery of quality programming
Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Benefits

We offer competitive salary, benefits, and industry leading commission opportunities for club employees
Complimentary Club membership
Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

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