Assistant Personal Shopper Mat Leave Coverage @NET-A-PORTER

MR PORTER • New York, NY

2d • $23 • Hybrid

About The Position

Founded in 2000, NET-A-PORTER was the first digital platform in luxury fashion, revolutionising the way women shop. Today, NET-A-PORTER continues to lead in discovery, inspiration and service, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women. NET-A-PORTER creates exclusive, personalised experiences for it EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe. In 2025, NET-A-PORTER was acquired by LuxExperience, the leading digital, multi-brand luxury group. Under a new leadership team, NET-A-PORTER redefines luxury fashion through exceptional curation, compelling customer service, and engaging storytelling. NET-A-PORTER are now seeking a talented Assistant Personal Shopper to join the team. Some of the essentials for you to know are: Location: Our New York Office Reporting into: Personal Shopping Assistant Manager Team size: approximately 40 Work model: 4 days in office, 1 day work from home Employment type: Fixed Term Contract (ending November 2026)

Requirements

• A flexible, positive, and proactive team player
• Previous experience in a retail, luxury, sales, or client service environment
• Strong organizational and problem-solving skills
• Excellent communication and interpersonal abilities
• A passion for luxury fashion and delivering exceptional client experiences

Responsibilities

• Provide administrative and operational support to designated Personal Shoppers.
• Assist with client communications and coordination to ensure a seamless service experience.
• Maintain and update customer profiles to support personalized product recommendations.
• Support Personal Shoppers by managing client requests during holidays or absences.
• Resolve daily order issues including returns, stock discrepancies, and delivery inquiries.
• Provide high-quality client service by responding to customer requests promptly and professionally.
• Process orders, pre-orders, and product reservations when required.
• Escalate customer complaints or potential lost sales to the Personal Shopper or manager when necessary.
• Conduct ad-hoc stock searches and monitor availability of key products.
• Support Personal Shoppers with stock requests for internal and external client appointments.
• Check stock levels and coordinate consignment deliveries for key clients.
• Arrange product samples to be sent to the head office in Westfield when required.
• Assist with creating personalized client emails featuring product images, details, and pricing.
• Help communicate the benefits of the Personal Shopping service to new or unengaged customers.
• Support follow-up communication with clients via email or phone.
• Maintain and update customer lists and client outreach records.
• Assist with the setup, participation, and breakdown of client events.
• Support the preparation and organization of EIP fitting rooms for client appointments.
• Build strong relationships with internal teams to ensure prompt resolution of issues.

Benefits

• Besides a competitive salary, we offer:
• 401(k) plan that both you and the company contribute to
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Medical, Dental and Vision insurance
• Commuter benefit and flexible spending

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees