Assistant Personal Shopper - Boston

Neiman Marcus • Boston, MA

394d

About The Position

As an Assistant Personal Shopper at Neiman Marcus, you will enhance the client experience by supporting the Personal Shopper in the Beauty department. This role focuses on providing exceptional customer service and ensuring clients feel welcomed and valued. You will work closely with the selling team and report to a Senior Manager, contributing to a culture that prioritizes people and relationships.

Requirements

• Minimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services
• Familiar with and able to use retail and mobile technologies
• Must be willing to work a flexible schedule based on business needs which will include nights, weekends, and holidays

Responsibilities

• Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs
• Serve in different areas of the store based on business needs
• Process efficient Point of Sale transactions as needed
• Efficiently and graciously handle escalated issues by connecting customers with a member of the management team
• Demonstrate follow-up on customer requests, questions, and needs
• Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty
• Partner to support Fitting Room Experiences when needed
• Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery

Benefits

• Financial Solutions, including Credit Union membership
• NMG Associate's Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands
• NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees