ASSISTANT PATIENT SERVICES MANAGER

Riggs Community Health•Lafayette, IN

About The Position

Our managers don't just manage - they change lives in a positive way, innovate, help the community, and lead their team's growth! Ask us about why our team members repeatedly report their managers as one of their favorite things about working at Riggs. Riggs Community Health Center is seeking an experienced, self-motivated, efficient, and professional leader to join our management team. We provide a growing variety of services to the community in a small outpatient clinic setting. Managers are at the forefront of implementation of our mission strategy. As the Assistant Manager you will be challenged on a day-to-day basis in everything from hands-on patient relations, to employee engagement activities. If you struggle balancing completion of ever-changing goals and providing a passionate approach to care and team leadership, this isn't the the role for you. As a Riggs Community Health Center management member, you will collaborate with highly skilled professionals in a variety of concentrations to provide top quality care options to an under-served population. The Assistant Manager oversees Patient Services Representatives, Insurance Enrollment Specialists, Call Center and Interpreters. As an Assistant Manager you'll be lead on a number of quality and improvement projects for your team. Riggs Community Health Center...Improving Health. Improving Lives. Riggs Community Health Center is a highly rated Federally Qualified Health Center (FQHC) and non-profit medical clinic dedicated to the mission of improving access to quality, cost effective, comprehensive health care with respect and compassion to under-served community members. The right candidate will share our mission and will reap the rewards of a fulfilling career in helping our community. We offer a competitive benefits package including competitive compensation, medical, dental, vision, HSA contributions (up to $700 annually), Free high-cost prescription assistance, Free medical-imaging assistance, bonus, life insurance, short term disability, long term disability, 4 weeks PTO, 8 paid holidays, 401(k), and more! Assistant Managers at Riggs enjoy steady weekly schedules you can make your family plans around, with limited needs for additional hours and weekends. We focus on work/life balance for all staff members. As a Riggs team member you will have the opportunity to grow with the company and help the community in the process.

Responsibilities

Develop and implement overall organizational plan and procedures for patient registration, check in, appointment scheduling, medical records and laboratory operations.
Provide administrative supervision to staff
Maintains highest standards of customer service through team development and coaching.
Responds appropriately to complaints and emergencies as needed.
Performs regular in-person area visits to all Patient Services work areas.
Manages all finance and cash reporting from the patient services team.
Maintain communications with the Center management team through participation in regularly scheduled meetings.
Serve on quality assurance committee and any other relevant committees as needed
Serve on electronic patient management (EPM) and electronic health record (EHR) core teams.
Direct, plan and implement orientation and education programs to promote staff training and development.
Regularly provides feedback to employees and completes timely scheduled performance evaluations.
Prepare reports as required with statistical and patient quality related data
Resolves employee conflicts and works with Human Resources as necessary to maintain a positive and engaged work environment for all employees.