Assistant Patient Services Manager - Cellular Therapy Program

Yale-New Haven Health • New Haven, CT

71d

About The Position

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Assistant Patient Services Manager (APSM) is responsible for ensuring high quality, safe reliable, and efficient care, in a defined functional area of patient services. The APSM uses managerial, interpersonal, and clinical skills to model, motivate, and monitor performance resulting in superior quality service, and financial outcomes. Responsibilities and accountabilities are held on a 24/7 basis. The Nursing strategic framework will be utilized by incorporating transformational leadership, structural empowerment, exemplary professional practice and new knowledge, innovation, and improvements. The APSM will collaborate with the PSM on a consistent basis to ensure communication of effectiveness of the above and all role responsibilities defined below.

Requirements

• Bachelor's degree is required: Master's preferred (One degree must be in nursing.)
• Two years of clinical nurse experience and a minimum of 1 year leadership/supervisory experience.
• Current CT state RN licensure and/or eligibility for CT state RN licensure required.
• Specialty certification preferred or willing to obtain within 18 months of hire.
• Ability to direct a diverse work force in a 24 hour per day operational environment.
• Passion for leading others in a challenging and changing environment by utilizing innovation, technology, and best practices.

Nice To Haves

• Hematology and/or Oncology Experience preferred.

Responsibilities

• Serve as the clinical leader working in collaboration with the charge nurse, bed management and medical teams, and other members of the healthcare team and ancillary services to ensure safe patient flow.
• Shares accountability for safe, effective, high quality care and optimal outcomes in the patient care unit/department.
• Accountable to ensure safe staffing levels and clinical competence to provide excellent nursing care to every patient in the unit, clinic, or non-inpatient care area.
• Provides direct patient care as unit/service line requires to ensure appropriate staffing levels and skill mix are maintained.
• Participate in unit strategies to ensure the financial well-being of the organization and how the unit's day to day clinical operations impact the overall financial state of YNHH.
• Demonstrate a solid understanding of financial forecast related to organizational mission, vision, and values and organizational strategic business plan.
• A key leader who role models and supports excellence in clinical practice and promotes a culture of safe, high quality care on the unit/department.
• Ensures unit/area visibility by conducting regular patient, staff and leader rounding.
• Ensures the delivery of Patient and Family Centered Care (PFCC) at YNHH by working with patients and their families based on the four principles of PFCC: Participation, Dignity and Respect, Information Sharing, and Collaboration.
• Role Model YNHH Service Excellence Pledge standards creating a great 'First Impression' by demonstrating exemplary customer service skills for all customer groups including patients, family/friends, physicians, staff, and support department personnel.
• Identify and analyze trends in service excellence and ensure staff accountability for adherence to YNHH Service Excellence standards.
• Serve as clinical leader under direction of APSM, working in collaboration with the charge nurse, front desk and checkout, and medical teams, and other members of the healthcare team and ancillary services to ensure safe patient flow.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees