Assistant Parts Manager

JX Enterprises•Indianapolis, IN

10d•$59,000 - $70,000

About The Position

About Us: At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge. Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values. Shift: Monday - Friday 8:00am - 5:00pm Job Purpose: The Assistant Parts Manager will direct and coordinate counter and outside sales, shipping and receiving, selling, and distributing truck parts to customers at required levels of profitability.

Requirements

High School Diploma is required.
Five 5 years of work experience in a heavy-duty truck parts department preferred.
A valid Driver's License is required (a CDL is preferred).
Ability to work effectively with peers to implement business process changes.
Proficient skills with employee development and supervision skills, and inventory management.
Experienced with basic software programs.

Responsibilities

Deliver exceptional customer service for our retail parts business, demonstrating a commitment to customer satisfaction and exceeding expectations.
Keep customers informed on the status of special order and back-order parts, fulfilling promises and maintaining transparent communication.
Manage inventory levels to achieve target turns while minimizing stockouts and lost sales, demonstrating a commitment to efficient inventory management and meeting sales goals.
Greet customers and assist in parts selection, creating a welcoming and helpful environment for customers.
Answer questions, provide price quotes, inform of companion part requirements and specials in-person and over the phone, offering knowledgeable and friendly service.
Handle customer returns effectively and with empathy, ensuring a positive resolution to any issues.
Continuously expand knowledge of parts, their applications, and industry trends to provide expert advice to customers.
Proactively seek feedback from customers and colleagues to identify areas for improvement and enhance service.
Participate in training programs and industry events to stay informed about new products and technologies in the parts sector.
Create sales opportunities in the parts department through proactive engagement, identifying customer needs, and suggesting solutions.
Relieve the inventory of slow and non-moving stock by implementing creative strategies and promotions.
Identify and suggest new products or services that could enhance the parts department's offerings and meet customer needs.
Oversee parts warranty procedures, ensuring accurate and efficient processing of claims.
Assist with reviewing part costs and controlling retail pricing of parts with guidance from the SBU, demonstrating responsible financial management.
Maintain a clean, organized, and safe work environment in the parts department.
Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.