Assistant Outlets Manager

Accor Hotels • Washington, MA

76d • $45,000 - $65,000

About The Position

As an Assistant Outlets Manager at Accor, you will be primarily responsible for planning short and long term and the day-to-day operations of the outlet including payroll, scheduling, achievement of sales targets, costs controls, and the training, development and performance coaching of colleagues. We are looking for a person whose desire is to provide exceptional customer service in the All-Day dining restaurant, Lobby Bar and In Room Dining, and lead colleagues to a common goal for the guest, colleague, owner and brand awareness.

Requirements

• Previous supervisory experience in a hotel restaurant
• Passion for guest service
• Proven leadership skills, which include coaching and training abilities and strong motivational skills
• Problem solving & decision making skills
• Excellent interpersonal & communication skills, team player attitude
• Analytical and detail-oriented
• Product knowledge, including a thorough working knowledge of culinary, wines and other beverages
• Versatility, flexibility and stress management skills
• Degree/Diploma in Hotel or F&B Management an asset
• Computer skills (Excel, MS Office software and Micros preferred)

Responsibilities

• Ensure smooth operation of the outlets
• Supervises Restaurant colleagues including the sales and costs of the day to day operation
• Ensures that service standards are in place in accordance with Fairmont Hotels and Resorts Food and Beverage standards manual
• Establishes and maintains effective employee relations, watches proper staffing levels and labor productivity
• Controls stock for daily use in Restaurant to ensure service levels are met
• Contribute and focus on the daily growth of the operation through awareness and understanding of VOG, LQA and Employment Engagement Survey
• Ensure the delivery of excellent service by maintaining high colleague morale and team spirit and following the Service Essentials
• Motivate, lead, coach and monitor the performance levels of all team members
• Participate in the training and coaching of new and existing team members
• Act as a liaison between the Kitchen, Lobby Lounge and the floor
• Actively participate in hotel's environmental program
• Be Health & Safety conscious and actively involved in maintaining a safe work environment
• Assist in the development and implementation of Food & Beverage promotions
• Complete assigned projects as side duties as required

Benefits

• Competitive Salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree