About the position
Omni Las Colinas is seeking an Assistant F&B Outlets Manager for the beautiful, new renovation to come to the restaurant, bar, and overall hotel! The Manager role will provide proper training and supervision of all personnel including supervisors. Also, insure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success of the restaurant and bar by guest satisfaction surveys and utilizing financial controls.
Responsibilities
- To consistently insure the maximum guest satisfaction while dining in the restaurant and bar.
- Pre-meal meeting conducted with service staff on a daily basis.
- Supervision of floor during operation.
- Ensure that service personnel follow service protocol including steps of service.
- Monitor timing of guest experience.
- Handle all complaints to the guests' satisfaction.
- Maintain a consistently smooth running operation.
- Make the Front of the House staff weekly schedule.
- Ensure the side-stations are fully stocked with equipment.
- All side-work complete and checked out by the manager.
- Making sure the beverage machines are functioning properly.
- Ensure station rotation in seating.
- Assist in seating or service of guests as necessary.
- Coordinate all functions in dining room during service.
- Monitor productivity of service staff.
- Making sure special boards and/or descriptions posted accurately.
- Continuously check food quality and presentation coming from kitchen.
- Maintain food displays during service.
- Monitor guest satisfaction and comments regarding food and service.
- To be familiar with clients so that there is constant recognition of all repeat guests.
- Review reservations on a daily basis and check against the VIP list from the front desk.
- All special attention details handled properly.
- Maintain the physical atmosphere and cleanliness of the restaurant.
- Ensure the staff's uniforms and appearances meet specifications.
- Make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands.
- Make sure work areas and equipment are being maintained neat, orderly and clean.
- To contribute to the profitability of the restaurant through cost control effectiveness.
- Constantly perform positive up-selling techniques with service staff.
- Expedite table turnover and table resetting.
- Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
- Know and adhere to all company policies and procedures.
- Know emergency procedures (including CPR) and work to prevent accidents.
- Be familiar with and enforce all policies related to liquor liability laws.
- Perform any and all other duties assigned and/or required by management.
Requirements
- At least 2 years of experience in the Hospitality industry preferred.
- Bachelor's Degree or Equivalent.
- Must have the ability to manage deadlines.
- Understanding of Food and Beverage financials including cost and par controls is preferred.
- General knowledge of Microsoft Word, Excel, and PowerPoint.
- Must have a strong attention to detail as well as strong customer service skills.
- Must be Food Handler and TIPS certified.
- Must be able to work a flexible schedule including weekends and holidays.
