The Assistant Manager role is to achieve patient and organizational goals by effectively managing front office processes, scheduling optimization, and assisting with human resource functions within a pediatric dental, vision, and orthodontic practice. The outcome of this role is achieved by following Hero Core Values, which include doing what is right for patients and teammates, maintaining patient confidentiality, and demonstrating high integrity in all activities. The Assistant Manager is responsible for efficiently scheduling appointments, managing employee files, verifying insurance benefits, overseeing timesheets, and supervising front desk staff. This role also involves improving processes and services, evaluating service quality, and ensuring smooth patient flow while multitasking. The Assistant Manager must work collaboratively with the Hero Practice Support Center team and support a non-judgmental environment for patients and their families.