ASSISTANT OPERATIONS MANAGER

Pivot Parking LLC-posted 2 months ago
Full-time • Entry Level
Richmond, VA
51-100 employees
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Pivot Parking is actively seeking an Assistant Operations Manager to join our growing team in Downtown Richmond. We are seeking a self-motivated candidate to assist with managing the various parking facilities that we operate. Ideal candidates possess the ability to work in a fast-paced environment with a strong focus on customer service while assisting patrons who utilize the parking facilities, as well as assisting our team with general facility maintenance responsibilities to ensure we are fulfilling our contractual obligations to our clients. This entry-level position will play an integral role to our continued success and growth which can be rewarded with ongoing opportunities for individual growth within our company.

  • Assist in the management of day-to-day activities of the assigned locations including providing high level of customer service to patrons and coworkers.
  • Ensure all equipment is functioning properly and manage ticket inventory.
  • Process bank deposits and schedule staff.
  • Supervise frontline staff (e.g. ambassadors, maintenance porters, etc.).
  • Assist with preparing month-end reports and monitor/verify hourly time cards.
  • Hire and train frontline staff and review/respond to damage claims.
  • Courteously assist customers by answering any questions or issues they may have whether in person, over the phone, or via email.
  • Assist in the maintenance and repair of parking equipment and any general maintenance tasks as required.
  • Manage maintenance supply inventory and report any known accidents or safety hazards to the Operations Manager.
  • Assist with cleanup of snow/ice, debris, water, oil spills, etc.
  • Monthly parker account administration including initial account set-up and ongoing data-entry.
  • Prepare daily, weekly, and monthly operating reports as required.
  • Gain a thorough understanding of the operations of all facilities and the surrounding area to assist customers appropriately.
  • Assist Operations Manager with other duties as needed.
  • Microsoft Office Experience: Including Excel
  • Will require use of personal vehicle
  • Work shifts may require evenings, weekends, and on-call status
  • Experience in parking is preferred but not mandatory
  • Excellent communication skills
  • Outstanding organizational skills
  • Ability to multi-task in high paced environment while using critical thinking and problem-solving skills
  • Ability to manage and train front-line team members
  • Experience in parking is preferred but not mandatory
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account Option
  • $100,000 Life Insurance paid by employer
  • Short Term Disability paid by employer
  • Paid time off
  • Professional Development Assistance
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