Hero Practice Services-posted 3 months ago
$43,888 - $56,130/Yr
Full-time • Entry Level
Baltimore, MD
501-1,000 employees
Ambulatory Health Care Services

The Assistant Manager role is to achieve patient and organizational goals by effectively managing front office processes, scheduling optimization, and assisting with human resource functions within a pediatric dental, vision, and orthodontic practice. The outcome of this role is achieved by following Hero Core Values, which include doing what is right for patients and teammates, maintaining patient confidentiality, and demonstrating high integrity in all activities. The Assistant Manager will support the organization's goals and values, focus on delivering high-quality healthcare, and build a community within the practice that fosters teammate satisfaction and retention.

  • Efficiently schedule appointments for all patient services
  • Understand, monitor, and ensure the smooth execution of office processes
  • Improve processes, products, and services through modern and creative thinking
  • Evaluate our level of service and quality to the people we serve
  • Review patient and family health needs to ensure all needs are met
  • Establish clear expectations for teammates around desired patient experience
  • Create appropriate contracts and payment plans for private pay patients
  • Prepare accurate patient insurance letters
  • Ensure smooth patient flow while multitasking and taking the initiative
  • Complete all required tasks accurately and on time
  • Work collaboratively with the Hero Practice Support Center team
  • Support a non-judgmental environment for patients and their families
  • Act as a contributing teammate to those you work with
  • Report to work as scheduled and ready to work
  • High school diploma or GED required, Associates Degree Preferred
  • At least one year of administrative experience
  • Minimum of 1-2 years' experience in providing outstanding customer service and project management
  • Previous experience in a medical practice
  • Availability to work weekends
  • Clinical Scheduling management
  • Intermediate-level knowledge in Microsoft Office
  • Associates Degree Preferred
  • Identify issues and resolve problems in a timely manner
  • Able to multitask and complete tasks correctly and on time
  • Demonstrate strong interpersonal skills and possess a friendly demeanor
  • Preferred knowledge of ECW/Dolphin Database, Order processing systems
  • Competitive compensation and benefits package
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