Assistant Operations Manager - Reno

Keolis America•Reno, NV

About The Position

Assistant Operations Manager - Reno Knowledge and Experience Bachelor’s Degree or any combination of education and experience Minimum four years of operations experience in public transportation environment Experience in fixed and paratransit operations Comprehensive knowledge of public management and organization theories, principles, practices and techniques. Understanding of Sound Fiscal Financial Principles Thorough knowledge of ADA, DMV & DOT requirements and other basic laws, ordinances and regulations underlying the transit operation. Must be familiar with Worker's Compensation Law. Cost control and financial/budget experience Experience with fixed route and paratransit scheduling software, run-cutting, and maintenance software desirable. KPI Experience/ P&L Experience Skills Fast Learner Ability to administer a Drug and Alcohol program. Communication skills (Verbal and Written) Ability to work positively and effectively with all levels of the transit and customer organizations Positive labor relation skills and knowledge Supervisory skills Problem solving Observant Coordinating skills Time management Prioritizing Reporting Evaluating Claims experience Scheduling Understanding Contracts Analyzing skills Decision making Professionalism Key Accountabilities Job information Assists in Supervising day-to-day operations and administrative activities; providing liaison between client and company and facilitates problem solving between departments. Assist to ensure safety practices and applicable regulations are obeyed by all employees. Assist in coordinating routinely with the Maintenance and Safety Managers ensuring facilities and buses are maintained to KTA safety and environmental standards Ensures positive employee / labor relations, fosters employee engagement / recognition, administers department discipline, and resolves employee grievances. Assisting in coordinating the scheduling for both operators and supervisors in the operations department. Understands, interprets, and applies related laws, rules, regulations, policies, procedures, budgets, and labor/management agreements. Has shared responsibility for scheduling, employee performance evaluation, run-cutting, rostering, the driver bidding process and staffing responsibilities for the staff of the facility. Focuses intently on operational KPIs in order to manage service quality, operational expenses and explain budget variances. Supports Safety Department in the management of injury and collision claims. Assisting in setting accurate schedules for routes. Minimizes route drive times and mileage while adhering to contractual and regulatory mandates. Ensures purchases follow company processes and policies. Analyzes situations, identifies problems, implements solutions, and evaluates outcomes. Exercise judgment and creativity in making decisions. Prepares reports and correspondence. Interacts with the union representing the employees with the goal of positive interaction. Assist in monitoring operations and coordinates the delivery of service with the Operations Manager. Ensure that service to the public remains on schedule and professional. Comprehensive knowledge of public management and organization theories, principles, practices and techniques. Additional Statements Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination. Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate. EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible. #INDHP

Requirements

Bachelor’s Degree or any combination of education and experience
Minimum four years of operations experience in public transportation environment
Experience in fixed and paratransit operations
Comprehensive knowledge of public management and organization theories, principles, practices and techniques.
Understanding of Sound Fiscal Financial Principles
Thorough knowledge of ADA, DMV & DOT requirements and other basic laws, ordinances and regulations underlying the transit operation.
Must be familiar with Worker's Compensation Law.
Cost control and financial/budget experience
Fast Learner
Ability to administer a Drug and Alcohol program.
Communication skills (Verbal and Written)
Ability to work positively and effectively with all levels of the transit and customer organizations
Positive labor relation skills and knowledge
Supervisory skills
Problem solving
Observant
Coordinating skills
Time management
Prioritizing
Reporting
Evaluating
Claims experience
Scheduling
Understanding Contracts
Analyzing skills
Decision making
Professionalism

Nice To Haves

Experience with fixed route and paratransit scheduling software, run-cutting, and maintenance software desirable.
KPI Experience/ P&L Experience

Responsibilities

Assists in Supervising day-to-day operations and administrative activities; providing liaison between client and company and facilitates problem solving between departments.
Assist to ensure safety practices and applicable regulations are obeyed by all employees.
Assist in coordinating routinely with the Maintenance and Safety Managers ensuring facilities and buses are maintained to KTA safety and environmental standards
Ensures positive employee / labor relations, fosters employee engagement / recognition, administers department discipline, and resolves employee grievances.
Assisting in coordinating the scheduling for both operators and supervisors in the operations department.
Understands, interprets, and applies related laws, rules, regulations, policies, procedures, budgets, and labor/management agreements.
Has shared responsibility for scheduling, employee performance evaluation, run-cutting, rostering, the driver bidding process and staffing responsibilities for the staff of the facility.
Focuses intently on operational KPIs in order to manage service quality, operational expenses and explain budget variances.
Supports Safety Department in the management of injury and collision claims.
Assisting in setting accurate schedules for routes.
Minimizes route drive times and mileage while adhering to contractual and regulatory mandates.
Ensures purchases follow company processes and policies.
Analyzes situations, identifies problems, implements solutions, and evaluates outcomes.
Exercise judgment and creativity in making decisions.
Prepares reports and correspondence.
Interacts with the union representing the employees with the goal of positive interaction.
Assist in monitoring operations and coordinates the delivery of service with the Operations Manager.
Ensure that service to the public remains on schedule and professional.