Assistant Operations Manager

Hidden Talent•Louisville, KY

33d•Onsite

About The Position

Krauth Electric Company (KEC) is seeking an experienced and highly organized Assistant Operations Manager to manage and improve the flow of repair and service work from customer intake through job completion. This role serves as the central communication hub between customers, technicians, operations, and sales. In addition to coordinating daily service activity, this position is responsible for creating, documenting, and improving processes that reduce reliance on tribal knowledge and support consistent, efficient operations. The ideal candidate is detail-oriented, proactive, comfortable working in a service shop environment, and skilled at managing multiple active jobs at once.

Requirements

Bachelor’s degree required or 3–5 years of equivalent experience
3–5 years of experience in service coordination, operations support, parts, purchasing, or industrial customer service
Experience creating or improving workflows, SOPs, forms, or process documentation
Strong organizational skills with the ability to manage multiple active jobs simultaneously
Excellent verbal and written communication skills
Familiarity with ERP/MRP or inventory/accounting systems
High attention to detail and accuracy
Ability to learn quickly, handle multiple priorities, and remain flexible in a dynamic service environment
Willingness to learn to operate a forklift
Must maintain an excellent driving record
Must be able to or willing to learn to drive a forklift

Nice To Haves

Technical degree is a plus
Basic understanding of mechanical or electrical terminology preferred

Responsibilities

Collaborate closely with the Plant Manager to direct and influence technician workflow
Coordinate daily service and repair activity with shop leadership and technicians
Track job progress in the ERP system and communicate changes promptly
Identify bottlenecks, task dependencies, and preventable delays
Provide workflow observations, data, and improvement recommendations to operations leadership
Maintain clear, consistent communication between office and shop teams
Serve as the primary point of contact for service and repair customers
Receive repair requests and collect required technical and job information
Prepare or assist with service quotes and approvals
Communicate estimated timelines and provide ongoing job status updates
Route general customer calls to appropriate departments as needed
Participate in an after-hours emergency call rotation
Prioritize and schedule repair jobs based on urgency, shop capacity, and customer commitments
Coordinate daily schedules with the Shop Manager and technicians
Ensure jobs are moving efficiently and commitments are met
Create and maintain standardized workflow documentation, including:
Intake procedures
Job routing steps
Communication standards
Quoting and approval processes
Parts procurement workflows
Job closing and billing readiness
Develop and maintain SOPs, checklists, templates, and forms
Translate “tribal knowledge” into repeatable, documented processes
Work with operations leadership to implement and refine procedures
Ensure processes are followed and adjusted as operational needs change
Source and purchase parts, materials, and equipment for repair jobs
Enter and track purchase orders, receipts, and inventory transactions
Ensure required parts are ordered and available without delaying work
Assist outside sales with product research or quote support when needed
Create and maintain service orders, job files, quotes, invoices, and internal records
Ensure documentation is accurate, complete, and organized
Monitor job status for billing readiness and coordinate with accounting
Perform occasional shipping and receiving tasks as needed (not a primary duty)