Assistant Operations Manager - Food and Beverage, Events Operations
About The Position
Hotel operations management generalist position that supports Front Desk (including Bell/Door Staff, Switchboard, AYS, and Concierge/Guest Services), Rooms (including Housekeeping, Recreation, and Laundry), Food and Beverage (including Restaurants, Bar/Lounge, and Room Service), Event Operations (including Event Services, Banquets and Event Technology). Understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates labor scheduling and leads shifts across each discipline area depending on property need. Directs and works with employees to carry out guest arrival and departure procedures, supports operational needs of Restaurant, Bar, and other Food and Beverage Outlets, and leads setup and execution of meetings and events based on requirements and standards. Completes guest room inspections, provides operational feedback to employees who work front desk and food and beverage outlets, and holds Event Operations teams accountable for the execution of events based on guest expectations and event order standards. Accountable for supporting compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance.
Requirements
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
- If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
Nice To Haves
- Experience running a shift
- Scheduling
- Performance Manage PAF's
- Problem Solving
- Running Day-to-Day Operation
- Hospitality Skills
Responsibilities
- Assisting in Management of Front Desk, Housekeeping, and Guest Services Teams on an as needed basis
- Assisting in Management of Food and Beverage Operations Activities associated with Restaurant, Bar/Lounge, and other Food and Beverage Outlets on an as needed basis
- Assisting in Management of Event Operations associated with Banquets, Event Services and Event Technology on an as needed basis
- Executing Against Department Performance and Budgetary Goals
- Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards while Modeling those Standards
- Providing Exceptional Customer Service
- Assisting in Human Resource Activities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
