Assistant Operations Manager

Legends•Rochester, MN

55d•$68,000 - $72,000•Onsite

About The Position

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues. Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! ESSENTIAL DUTIES AND RESPONSIBILITES The Operations Assistant Manager assists the Operations Manager in the overall management, planning, coordination, and execution of Mayo Civic Center's operational activities. This position provides direct leadership and oversight of the custodial and event conversion teams to ensure that all public and private spaces are cleaned, set up, refreshed, and struck as scheduled, and facility processes are conducted safely, efficiently, and in alignment with Legends Global standards and client expectations.

Requirements

Associate degree in Business, Facility Management, or a related field preferred; equivalent combination of education and experience considered.
A minimum of 2-3 years of experience in facility operations, event management, or a related field, with at least one year in a supervisory or leadership role.
Advanced knowledge of event setup and conversion procedures, custodial standards, and facility maintenance practices.
Strong leadership skills with the ability to motivate, coach, and evaluate team performance.
Excellent communication and interpersonal skills with the ability to collaborate across departments and work effectively under pressure.
Strong organizational and time management abilities; capable of managing multiple projects simultaneously.
Organize and prioritize work to meet deadlines. Ability to adjust to event request changes from managers or event needs as they occur.
Proficiency in Microsoft Office, CMMS or event management software, and timekeeping systems.
Knowledge of OSHA, ADA, and other safety regulations.
Ability to lift up to 50 lbs, stand or walk for extended periods, and work irregular hours including overnights, evenings, weekends, and holidays as required.
Commitment to integrity, professionalism, confidentiality, and exceptional customer service.

Responsibilities

Oversee and participate in daily facility operations, including but not limited to event setups, conversions, and custodial functions, ensuring compliance with task prioritization lists, event orders, timelines, and facility standards.
Review event requirements and coordinate with Event Managers, Production, Food and Beverage Operations, and Maintenance / Engineering teams to confirm logistics and timelines, and to determine adequate staff levels and equipment needs.
Supervise and participate in all large-scale or complex conversions as required by the Operations Manager.
Maintain quality assurance standards through regular facility inspections and operational checklists.
Evaluate workflows and recommend process improvements to enhance efficiency, cost-effectiveness, and sustainability.
Support the Operations Manager in developing and enforcing policies and standard operating procedures (SOPs).
Supervise Operations Supervisors, full-time, and part-time staff, and contracted labor during event conversions and custodial shifts.
Participate in the recruitment, hiring, training, evaluation, and development of staff to ensure consistent performance and readiness for advancement, as applicable.
Assist with scheduling, timekeeping, and attendance monitoring to ensure adequate coverage for all operational needs.
Serve as a key liaison both with internal departmental staff, as well as amongst other Facility departments, to ensure consistent communication, staff oversight, and high-quality service delivery across all operational areas.
Promote a culture of safety, accountability, and teamwork among operations staff.
Assist in the preparation and management of the department's operating budget, including labor forecasting, supply purchasing, and inventory control.
Monitor expenditures to ensure compliance with approved budgets and identify opportunities for cost savings.
Oversee procurement and inventory of operational supplies and equipment; ensure maintenance and replacement schedules are followed.
Maintain accurate records of work orders, event reports, labor hours, and operational metrics.
Ensure compliance with OSHA, ADA, and Minnesota Fire Code regulations and Legends Global safety policies.
Oversee the proper handling and storage of hazardous materials and maintain required documentation (SDS, training records, permits).
Partner with facility leadership to support sustainability initiatives, including recycling, waste reduction, and energy efficiency.
Respond to facility and event emergencies, coordinating with internal teams and external agencies as necessary.
Foster effective communication and collaboration with internal departments, clients, and event promoters to ensure successful event execution.
Participate in pre-event meetings, walkthroughs, and post-event evaluations.
Build and maintain positive working relationships with 3rd party staff, vendors, and One Roof partners.
Participate in the building's Manager on Duty program.
Serve as Acting Operations Manager in their absence.
All other duties as assigned.

Benefits

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

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