Assistant Operations Manager
About The Position
About the Role Serve as a liaison with clients, caregivers, and program staff members. Be responsible for and oversee driver and monitor scheduling for all daily running routes and van schedules. Manage and oversee daily operations. Manage employee performance by setting and communicating standards, expectations, measuring results and providing feedback. Actively develop, lead and promote the use of work teams and best practices for process improvement. Interview, hire, and train new transportation coordinators and supervisors. Develop and implement Standard Operating Procedures (SOPs) for dispatch, employee training and certification, routing, and safety practices. Maintain appropriate staffing levels for drivers and monitors. Ensure all employees have proper certifications, training requirements, and licensing. Oversee the vehicle maintenance and repair process and keep our vans in a high state of readiness. Review and prepare billing each month. Assist with any other tasks or projects as assigned by the Operations Manager or Vice President. About You: The ideal candidate will have the following skills and experience to positively impact the lives of adults and children throughout the state of Massachusetts by providing mobility without limits. Bachelor’s degree or equivalent work experience in operations management, transportation management, business administration, or related field. 5+ years of progressive work experience in a work environment that is fast-paced, management of hourly staff, and responsible for managing metrics. Proficient experience in the use of Microsoft Office and is willing to learn new software and technology. Maintain a good driving record and enjoy working in an environment that is 100% committed to supporting our clients. Self-motivated, show initiative and have a strong work ethic. Must be comfortable with early-morning hours. Strong leadership, communication, and problem-solving skills. Effective customer service and conflict resolution skills. Must be detail-oriented, like solving problems, and can adapt to a dynamic and changing environment. Maintain a very high standard of accuracy and confidentiality. Demonstrates composure and professionalism in fast‑paced, high‑pressure situations.
Requirements
- Bachelor’s degree or equivalent work experience in operations management, transportation management, business administration, or related field.
- 5+ years of progressive work experience in a work environment that is fast-paced, management of hourly staff, and responsible for managing metrics.
- Proficient experience in the use of Microsoft Office and is willing to learn new software and technology.
- Maintain a good driving record and enjoy working in an environment that is 100% committed to supporting our clients.
- Self-motivated, show initiative and have a strong work ethic.
- Must be comfortable with early-morning hours.
- Strong leadership, communication, and problem-solving skills.
- Effective customer service and conflict resolution skills.
- Must be detail-oriented, like solving problems, and can adapt to a dynamic and changing environment.
- Maintain a very high standard of accuracy and confidentiality.
- Demonstrates composure and professionalism in fast‑paced, high‑pressure situations.
Responsibilities
- Serve as a liaison with clients, caregivers, and program staff members.
- Be responsible for and oversee driver and monitor scheduling for all daily running routes and van schedules.
- Manage and oversee daily operations.
- Manage employee performance by setting and communicating standards, expectations, measuring results and providing feedback.
- Actively develop, lead and promote the use of work teams and best practices for process improvement.
- Interview, hire, and train new transportation coordinators and supervisors.
- Develop and implement Standard Operating Procedures (SOPs) for dispatch, employee training and certification, routing, and safety practices.
- Maintain appropriate staffing levels for drivers and monitors.
- Ensure all employees have proper certifications, training requirements, and licensing.
- Oversee the vehicle maintenance and repair process and keep our vans in a high state of readiness.
- Review and prepare billing each month.
- Assist with any other tasks or projects as assigned by the Operations Manager or Vice President.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
