Assistant Operations Manager

Blue Kangaroo PACKOUTZ•San Antonio, TX

About The Position

Precision Packouts is a growing contents and textiles restoration business, specializing in the recovery and restoration of personal and commercial property affected by fire, water, mold, and other disasters. Our mission is to provide top-tier restoration services while building long-term partnerships with restoration companies, insurance adjusters, and clients. The Assistant Operations Manager plays a critical role in delivering on our core values of Commitment to Quality Service and Continuous Improvement, Caring, and Communication within our contents and textiles restoration business by providing operational support in remediation efforts for client contents and leading teams of technicians in these remediation efforts. This individual will primarily spend their time: 1. Working alongside and managing field staff to ensure that our services are delivered to our quality standards. 2. Performing packout, cleaning, storage, and packback related duties. 3. Regularly interacting with insureds on job sites to ensure that their needs are addressed related to our contents services.

Requirements

5+ years of experience in restoration, preferably within the contents restoration industry
Possess a sense of urgency, professional demeanor, positive attitude, and strong work ethic
Must be authorized to work in the United States

Nice To Haves

Bilingual Speakers (English & Spanish) strongly preferred
IICRC Certifications Preferred
Eligible to operate a motor vehicle per Blue Kangaroo’s Motor Vehicle policy Preferred
iCat Inventory Software Experience Preferred

Responsibilities

Oversee and manage a team and aid in the inventory, packout, cleaning, vaulting, wrapping, staging, and packback of contents as part of the cleaning and restoration process
Communicate with insureds as needed while on job sites
Ability to manage a job from start to finish, including communication with the insured and adjuster, leading a team in the field, coordination with subcontractors, assisting with project related staffing decisions
Ensure all operations procedures and protocols are followed by their team while on active jobs, in the warehouse, or while traveling to or from work or job locations
Manipulate contents at the client site to allow for the remediation crew to perform required tasks
Operate iCat inventory software on a company provided iPhone
Make job related updates in the Proven Jobs Desktop and Proven Jobs Mobile application
Take exceptional care to package contents to prevent damage during transport
Transport contents between the client site and our warehouse facility
Maintain equipment used in daily tasks
Drive vehicles, including the company’s 16 foot box truck
Drive forklift to move contents within our warehouse
Assist with obtaining online company reviews from customers
Ensure we have proper supplies in inventory and request inventory orders when needed
Aid in the training of new employees
Maintain an organized and clean warehouse
Perform daily checks on company vehicles and forklift maintenance
Apply corporate values