Assistant Operations Manager
About The Position
Are you a highly driven, accountable, and career-focused team player with an optimistic outlook? Do you want to provide new and creative input to help the company grow? If So, Then We Want You! Mission: At DuraServ, we are one of the top distributors of commercial door and dock manufacturers. Therefore, we aspire to be the most trusted provider in the industry. Since opening the doors in 2001, our secret to sustaining continual growth has been our culture, which is focused on taking great care of every customer, treating employees well and with respect, and being "first and best" in all markets servicing our customers. Under minimal direction, the Assistant Operations Manager works alongside the Operations Manager, overseeing the entire local Operation. The Assistant Operations Manager role is a hybrid role with much of the focus on the office. Other duties may include daily inspection and inventorying of Division Service Trucks, assisting the warehouse with equipment staging, and ordering stock parts. The Assistant Operations Manager will assist the Operations Manager in growing the service department while following the company's policies and procedures.
Requirements
- High School graduation or equivalent is required, Bachelor's degree is preferred.
- Prior experience in the dock and door industry is preferred.
- Previous experience in manufacturing, distribution, and service industries is helpful.
- Established computer skills and familiarity with Microsoft Windows and Microsoft Office (Excel, Word, and Teams) preferred.
- Customer Service Oriented
- Demonstrated leadership experience and capabilities
- Practical oral and written communication skills
- Active listening skills
- Ability to assess and evaluate situations effectively
- Ability to identify critical issues quickly and accurately
- Attention to detail
Responsibilities
- Assist the Operations Manager with managing the day-to-day operations of the service department.
- Assist in plan management and implement schedules to meet daily customer commitments and ensure that the plan is executed correctly
- Review workload and manpower to meet customer commitments in a cost-effective manner
- Ensure that projects are completed timely, below budget, and to the customer's satisfaction
- Assist with oversight and management of subcontractors, including job site reviews, workmanship, punch list competition, and purchase orders
- Daily inspection and inventorying of Division Service Trucks
- Assist the Operations Manager in leading the service department's growth
- Reinforce the company's policies and procedures
- Ability to remain flexible and adjust promptly and effectively during change
- Ensure compliance with company policies and procedures
- Support the ADVANCE Technician Training Program
- Performs other duties as assigned
Benefits
- Continuous training and development program
- We offer a full benefits package including health, dental, vision, supplement insurance plans, and a 401K with company match
- The company benefits include life insurance, short and long-term disability
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
High school or GED
Number of Employees
501-1,000 employees
