Assistant Operations Manager | Columbus, OH (DOT)

ACRT Services • Brighton, NY

5d • $80,000 - $105,000 • Onsite

About The Position

The Assistant Operations Manager reports to the Senior Operations Manager at Bermex. This position plays a key role in planning, directing, coordinating, and managing the operations of Bermex. This position is a liaison between the field, corporate office, and the client while ensuring operational corporate objectives are accomplished through safety, productivity, work quality, techniques, and profit. This position also requires a high degree of organization, excellent time management, and exceptional communication skills.

Requirements

• Education: High School Diploma or GED
• Experience: 2 years of field experience in meter reading, natural gas line locating, or leak surveying
• Ability to multi-task, and work independently and as a team
• Exceptional flexibility in daily routines, especially when assistance is needed for meter reading, line locating, or leak surveying
• Adequate time management skills to finish daily meter reads in a timely manner, figuring out an efficient way to read meters for that day
• Excellent communication skills, comfortable interacting with management and customers
• Ability to interact with unhappy or negative customers in a professional manner
• Excellent attention to detail for problem solving and finding
• Ability to walk long distances and prepare for weather conditions, accordingly
• Strong knowledge of business acumen
• Knowledge and experience with Microsoft Office (e.g., Microsoft Excel, Teams, Outlook, etc.)
• Drug/alcohol testing is required
• Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric or meters
• Drug/Alcohol testing required per Federal DOT regulations for employees working with gas meters

Nice To Haves

• Education: Bachelor’s Degree in Business Management
• Experience: 3 or more years of experience in meter reading, line locating, or leak surveying; 1 or more years of supervisory or management experience

Responsibilities

• Supervise and assist the operations team:
• Coordinate work schedules for personnel
• Oversee projects and supports technicians, line locators, and meter readers
• Assist personnel in these areas when objective goals are not being met
• Supervise and train employees, accordingly
• Must be willing to travel (potentially overnight) when required
• May require walking for long distances (occasionally up to 30 miles per day) in various weather conditions (rain, sleet, hair, snow, extreme heat or cold, etc.)
• Exert physical force moving objects (routinely 10lbs. of force, up to an occasional 50lbs. of force.)
• Act as the liaison between the field, corporate, and clients:
• Attend and conduct meetings to ensure the terms and conditions of the contract are being met
• Capable of starting new contracts and assisting sales team as needed
• Assist the Operations Manager, Director of Operations, and President as needed
• Prepare documents, reports, analyses, and presentations, such as monitoring or producing time sheets, job costs, profitability, audits, productivity, and purchase information
• Communicate with customers
• Refer all customer complaints to the appropriate authorities
• Understand customer guidelines and adhere to those guidelines
• Facilitate client communication when needed
• Other duties as assigned.

Benefits

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options
• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
• Flexible Spending Accounts or an option for a Health Saving Account with company match
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members
• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
• Roth or Traditional 401(k) Retirement plan with company match
• Paid Vacation
• Paid Holidays
• Paid Wedding Day
• Veterans Day paid time off for our veterans
• Paid Sick Time (New York based positions ONLY)
• Company vehicle (for all driver-based positions)
• Gas card for company vehicle (if applicable)
• Company provided cell phone or mobile allowance (if applicable)
• Boot allowance from approved vendors
• Daily per diem for travel-based positions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED