Assistant Operations Manager

Motivate•Washington, DC

About The Position

Motivate is seeking a qualified Assistant Operations Manager to ensure efficient daily activities of service delivery operations for Washington DC's bikeshare system for the evening shift. The assistant manager will be responsible for daily supervision of operational staff, empowering employees with resources needed to conduct their duties, working in partnership with all team members to identify and ensure operational improvements are implemented, and otherwise ensuring safety and performance standards are met or exceeded.

Requirements

You have prior experience in both warehouse and field-based operations, with previous supervisory experience for an hourly operations team, overseeing employees in a union environment and engaging for productivity and success
You are a self-starter, thrive in a fast paced, quickly changing environment with strong organizational, analytical, and problem-solving skills
You are technology proficient in Microsoft Office Suite and can quickly learn new software
You have excellent written and verbal communication skills with a wide range of audiences
You have a current driver’s license and can meet the Motor Vehicle Record requirements

Responsibilities

Develop scheduling and conduct daily supervision of the service delivery team; ensure the beginning and end of shift process runs smoothly
Conduct daily supervision and training of employees; monitor performance on shift to ensure the department meets all metrics
Lead daily operational standups including shift goals and safety topics, record and report daily operational metrics
Utilize performance data to design and modify operational procedures to ensure performance metrics are met and improved
Ensure that safety-related and quality control processes are in place and followed