Assistant Operations Manager
About The Position
About the Role Serve as a liaison with clients, caregivers, and program staff members. Be responsible for and oversee driver and monitor scheduling for all daily running routes and van schedules. Manage and oversee daily operations. Manage employee performance by setting and communicating standards, expectations, measuring results and providing feedback. Actively develop, lead and promote the use of work teams and best practices for process improvement. Interview, hire, and train new transportation coordinators and supervisors. Develop and implement Standard Operating Procedures (SOPs) for dispatch, employee training and certification, routing, and safety practices. Maintain appropriate staffing levels for drivers and monitors. Ensure all employees have proper certifications, training requirements, and licensing. Oversee the vehicle maintenance and repair process and keep our vans in a high state of readiness. Review and prepare billing each month. Assist with any other tasks or projects as assigned by the Operations Manager or Vice President. About You: The ideal candidate will have the following skills and experience to positively impact the lives of adults and children throughout the state of Massachusetts by providing mobility without limits. Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. Opened in 2007, JYL Transportation started with just one vehicle and one driver. Over the years, word of the Company's excellent customer service spread, allowing it to grow to a fleet of over 30 vehicles. JYL Transportation operates in Central and Western Massachusetts and includes a diverse fleet, many of which have wheelchair accessibility. Beacon Mobility is a family of transportation companies committed to serving the diverse needs of our customers. Experienced, compassionate, and dedicated, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple – MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 100 years of experience, Beacon Mobility operations can be found in 22 states, our 15,000 employees providing Paratransit, School Bus, Special Education, Non-Emergency Medical, and Alternative Student Transportation to special populations in more than 1,500 communities. By applying to a job posting at Beacon Mobility, candidates agree to receive SMS messages from Beacon Mobility regarding the job application, interview scheduling, and related updates. Message frequency may vary. Msg & data rates may apply.
Requirements
- Bachelor’s degree or equivalent work experience in operations management, transportation management, business administration, or related field.
- 5+ years of progressive work experience in a work environment that is fast-paced, management of hourly staff, and responsible for managing metrics.
- Proficient experience in the use of Microsoft Office and is willing to learn new software and technology.
- Maintain a good driving record and enjoy working in an environment that is 100% committed to supporting our clients.
- Self-motivated, show initiative and have a strong work ethic.
- Must be comfortable with early-morning hours.
- Strong leadership, communication, and problem-solving skills.
- Effective customer service and conflict resolution skills.
- Must be detail-oriented, like solving problems, and can adapt to a dynamic and changing environment.
- Maintain a very high standard of accuracy and confidentiality.
- Demonstrates composure and professionalism in fast‑paced, high‑pressure situations.
Responsibilities
- Serve as a liaison with clients, caregivers, and program staff members.
- Be responsible for and oversee driver and monitor scheduling for all daily running routes and van schedules.
- Manage and oversee daily operations.
- Manage employee performance by setting and communicating standards, expectations, measuring results and providing feedback.
- Actively develop, lead and promote the use of work teams and best practices for process improvement.
- Interview, hire, and train new transportation coordinators and supervisors.
- Develop and implement Standard Operating Procedures (SOPs) for dispatch, employee training and certification, routing, and safety practices.
- Maintain appropriate staffing levels for drivers and monitors.
- Ensure all employees have proper certifications, training requirements, and licensing.
- Oversee the vehicle maintenance and repair process and keep our vans in a high state of readiness.
- Review and prepare billing each month.
- Assist with any other tasks or projects as assigned by the Operations Manager or Vice President.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
