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About The Position
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Our Downtown Miami Hotel is next to one of the trendiest neighborhoods in Miami, known as Brickell. Our iconic white towers overlook the Miami River and our ideal downtown location puts you steps from the Miami Riverwalk, Bayfront Park, and close to the Port of Miami and the Kaseya Center (formerly FTX Arena). For a day of shopping, our hotel is near Brickell City Centre. Or, explore Little Havana and tour the Frost Museum of Science. The Assistant Operations Manager is responsible for assisting in the oversight of the Outlets, Banquets and CS Floor. This requires a solid understanding of food and beverage service standards, and will ensure all policies and procedures are followed. This person supervises banquet room set ups, service, and maintenance of all banquet functions and banquet equipment. Experience with food and beverage service in banquets, special events, restaurants, and maintaining guest satisfaction is helpful. These responsibilities may also include staff training, development and scheduling. The Assistant Operations Manager will promote an atmosphere that ensures customer and colleague satisfaction. This position requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members. Additionally, this position may support other areas within Food & Beverage, including the Restaurant, Market, and Bar in addition to gaining exposure to other operational areas in an effort to promote growth and cross development of talent with the operational departments.
