Assistant Operations Manager, Eye Care Services Clinical Operations and Optical Services

Kaiser Permanente • La Mesa, CA

129d

About The Position

In addition to the responsibilities below, this position is also responsible for supervising the use and maintenance of equipment, supplies and medications; supervising clinical staff in accordance with clinic policies and physician instructions; and/or performing patient care as necessary to maintain clinical expertise, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care on the unit; coordinating and monitoring daily operational activities involving patient care management; responding to escalations to improve the operation system process performance; implementing patient/member care delivery systems and practice standards to ensure member satisfaction and quality of care; supporting the investigation and resolution of patient/family/member concerns regarding patient/member care and services; connecting with physicians, outside health care providers, and other health care team members to achieve optimal patient care across the continuum; coaching others on how to conduct quality assurance tasks for incoming and outgoing optical products; supervising research and implementation of retail merchandising strategies and product trends; allocating resources in clinical areas to ensure alignment among assignment, utilization, and financial performance; implementing cash control policies and identifying opportunities to decrease costs and improve service; assuming accountability for maintaining a teams budget and expenditures; supervising and supporting the implementation of retail sales strategies targeted to the membership served in order to meet revenue growth, service targets, and improve resource utilization; implementing research efforts on and demonstrating awareness of major optical competitors, local marketing, and product trends to determine marketing plans; to address member questions or concerns; and guiding others on selling products and services.

Requirements

• Minimum one (1) year of experience in a leadership role with or without direct reports.
• Minimum one (1) year of customer service experience.
• Associates degree in a business, nursing, health care, or a related field AND minimum two (2) years of experience in business operations, clinical health care, or a directly related field OR Minimum three (3) years of experience in business operations, clinical health care, or a directly related field.
• Basic Life Support required at hire

Nice To Haves

• Employee Training
• Medical Terminology
• Optometric Knowledge
• Conflict Resolution
• Computer Literacy
• Member Service
• Clinical Quality Expertise
• Health Care Operations
• Business Acumen
• Change Management
• Written Communication
• Confidentiality
• Health Care Compliance
• Maintain Files and Records
• Corporate Partnerships
• Interpersonal Skills
• Legal And Regulatory Requirements
• Service Focus

Responsibilities

• Recommends developmental opportunities for others; builds collaborative, cross-functional relationships.
• Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement.
• Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations.
• Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes.
• Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration.
• Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed.
• Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate.
• Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources.
• Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
• Conducts budgeting and financial planning by monitoring that financial revenue and expense targets are met and taking corrective action if off-course.
• Ensures standardized care delivery by supervising complex work streams with significant program impact; and evaluating performance to implement strategic initiatives.
• Supervises operations to support patient care by facilitating team meetings and/or management decisions and identifying action items.
• Ensures member service and quality by supervising the provision of a high level of quality of patient service and care.
• Supervises improvements to operations and technology processes by planning and supervising the work of teams on strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Associate degree