Assistant Office Services Manager

IST Management Services•Denver, CO

1d•$21 - $22•Onsite

About The Position

Overview IST Management is seeking an Assistant Office Services Manager to join the Denver team! The Office Services Assistant manager will be responsible for executing and overseeing on-site services provided in a professional legal environment . Ideal candidates will possess prior relevant office experience, possess excellent customer service skills, are self-motivated, and are ready to take the next step in their management and office services career! About Us: IST Management is a business process outsourcing company. We have over 1,800 employees, in business 26 years with operations in over 38 cities across the U.S. We developed our own, web-based, proprietary software to run our FM accounts involving on-site mail, copy, records, and other administrative services. We also provide litigation and corporate office support services including e-Discovery processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members in 2021. IST Management has also been included in the INC 5000 list! This is a full-time, direct-hire position. Check out: istmanagement.com for more information! Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, Pet Insurance and Bonus Incentives Position is overtime eligible! Hourly Compensation: $21.00- $22.00 DOE

Requirements

High school diploma or equivalent (GED)
Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred.
Must have attention to detail and critically think through and resolve problems
Must have customer service skills and be able to maintain a consistent, high level of service
Must have the ability to multi-task, manage multiple accounts and establish priorities
A valid driver’s license and/or reliable transportation to and from work
Lifting up to 55 pounds
Standing for long periods of time
Willingness to cross-train for other job functions

Responsibilities

Maintain effective written and oral communications with clients
Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work
Ensure all work standards are met on a consistent basis
Mailroom services- oversee and assist as necessary with services provided
Scan, sort, delivery of mail and packages throughout firm; vendor relations with major carriers on incoming/outgoing shipments (ie Fedex, UPS, USPS, etc.); creating labels, ordering supplies
Records Management- assist with and oversee scanning services provided
Utilization of various scanners, scan client records according to SOP, manage proper quality control measures, file management- high attention to detail and sensitivity to confidentiality
Hospitality services- oversee and assist as necessary with services provided
Conference room management Conference room scheduling; set-ups and break downs for meetings (ie arrange beverage stations, prepare coffee, drinks and food- coordinate catering upon request, arrange tables, cleanup, order supplies)
Ensure site common areas and kitchen are maintained- (ie light cleaning of surfaces and area, order supplies for kitchen and office, inventory)
Insures maximization of productivity through efficient use of standard operating procedures
Develops new procedures to improve the operation of the sites and to lower operating costs